Company Profile

At Rock City Hotel, we pride ourselves on being a beacon of 5-star luxury. Our commitment to excellence is reflected in every facet of our operations. From the elegance of our accommodations to the seamless service provided by our dedicated team, Rock City Hotel is more than a destination; it's a lifestyle.

Job Description

Report to: Assistant General Manager (Operations)

Key Responsibilities:

1. Beverage Program Development:
   • Develop and implement innovative and profitable beverage programs that align with the hotel's brand identity, target market, and revenue goals.
   • Design beverage menus, including cocktails, wines, beers, and non-alcoholic options, that cater to the preferences and demographics of the hotel's guests.
   • Collaborate with the culinary team to create food and beverage pairings and themed promotions that enhance the guest experience and drive sales.
   • Monitor industry trends, market demands, and competitor offerings to identify opportunities for differentiation and innovation in beverage offerings.
2. Bar Management and Operations:
   • Oversee the day-to-day operations of all bars and beverage outlets, ensuring efficient and effective service delivery.
   • Develop and implement standard operating procedures (SOPs) for bar setup, service, and closing procedures to ensure consistency and quality.
   • Train and supervise bartenders and beverage servers on beverage preparation techniques, product knowledge, and customer service standards.
   • Monitor beverage inventory levels, order supplies, and control costs to maximize profitability while minimizing waste and shrinkage.
   • Implement quality control measures to ensure the freshness, presentation, and consistency of beverages served to guests.
3. Guest Satisfaction and Service Excellence:
   • Maintain a guest-centric approach to beverage service, ensuring that guest needs and preferences are met and exceeded at all times.
   • Solicit guest feedback and reviews on beverage offerings and service quality, and take proactive measures to address any issues or concerns.
   • Foster a culture of hospitality, professionalism, and teamwork among beverage staff, empowering them to deliver exceptional service and create memorable experiences for guests.
   • Resolve guest complaints and inquiries related to beverages promptly and courteously, demonstrating empathy and a commitment to guest satisfaction.
4. Training and Development:
   • Conduct regular training sessions and workshops for beverage staff to enhance their product knowledge, service skills, and sales techniques.
   • Provide ongoing coaching and performance feedback to beverage staff to support their professional growth and development.
   • Foster a culture of continuous learning and improvement, encouraging staff to pursue certifications, attend industry events, and stay updated on beverage trends and best practices.
5. Compliance and Safety:
   • Ensure compliance with all relevant laws, regulations, and licensing requirements related to the sale and service of alcoholic beverages.
   • Implement responsible beverage service policies and procedures to promote the safe and responsible consumption of alcohol.
   • Monitor and enforce health and safety standards in beverage preparation areas, ensuring cleanliness, sanitation, and adherence to hygiene protocols.
   • Conduct regular inspections and audits of beverage outlets to identify and address any compliance or safety issues.

Required Skills or Experience

Qualifications/Skills:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A certification in beverage management or sommelier accreditation is preferred.
• Minimum of 3-5 years of experience in beverage management, bar operations, or hospitality management, with a focus on upscale or luxury properties.
• Strong knowledge of beverage products, including wines, spirits, cocktails, and non-alcoholic beverages, as well as current industry trends and market dynamics.
• Proven leadership and managerial skills, with the ability to motivate and inspire a team of beverage professionals to achieve performance goals and deliver exceptional service.
• Excellent communication, interpersonal, and customer service skills, with the ability to interact effectively with guests, colleagues, and suppliers.
• Proficiency in beverage cost control, inventory management, and financial analysis, with the ability to maximize profitability while maintaining quality and service standards.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.