Job Description

• Ensures maximum network service availability and performance
• Provides customer network  and security services on core  network equipment
• Provides network support services to internal and external customers

Planning and designing for the deployment Wide and Local Area Network for specific client or network infrastructural change requirement.

• Conducts Network assessment and evaluation

Configuration and Implementation of Network and Security Devices for Deployment

• Performs configuration and implementation of network devices for deployment of Cisco and non- cisco routers and Switches such as Cisco 3750 switches, Cisco routers 1900/2900 and HP 5800 Devices switches. LAN and WAN routing of IP including HSRP, and OSPF.
• Conducts configuration of security appliances like Cisco ASA, PIX firewalls, Fortigate.
• Configures and administrators other Network devices such VSAT modem, Gilat Hub components, Radwin Radio, WiMax and Alvarion VL.
• Configures SIP Audio code to connect through SIP call manager server for VoiP solution.
• Configures Cisco Unified communication VoiP solution-, IP phone, Call manager express (CME) on routers.

Network Technical Support

• Clearly defines and escalates problems to Tier 3 (Consultants/ Third party Vendors) for issues needing further investigation with assistance from shift Manager.
• Conducts proactive maintenance activities designed to ensure optimal operation of the network.
• Conducts advanced technical support for all network related issues under tier 2 category. (where tier 2 is the second line local support before further escalations)

Develops and conducts proactive maintenance activities designed to ensure optimal operation of the network.

• Provides operational management information by collecting, analyzing, and summarizing operating and engineering data and trends
• Periodically analyses and diagnoses network trend for predicting avoidable recurrent of network incidents.
• Plans against system weakness, anticipates resources required such as link capacity growth and ensures high network availability and quality.

Technical Documentation and Records Keeping

• Ensures that all aspects of the network are thoroughly documented to the effect that all such documentations and network diagrams are always updated and accessible to all relevant teams.
• Reports on deployed systems performance/scaling to technical Management including but not limited to:
• Incident Report
  • Network performance Report
  • Network Assessment and evaluation
  • Proposal document to clients
  • Preparation of working  Procedures

Network Monitoring and Management

• Monitors Network for traffic utilization, Network Security, Network device resource utilization & Backups. Monitoring tools to be used include solarwinds, Cacti, PRTG and whatsupgold.
• Manages Network devices using tools like Alvarion BreezeConfig, Alvarion NMS, Gilat NMS, Allot NX and CiscoWorks.

On-call Rotation to Duty

• Performs on-call duties and overtime as required including working on weekends and at night, all to ensure problems are addressed either remotely or on site in a timely manner.

Supervisory Duties

• Assists with supervisory duties and the coordination of all technical activities at the Network Operations Centre in the absence of the shift manager

Training

• Trains and guides other colleagues as part of knowledge transfer within the department during operations
• Prepares training manual for knowledge transfer
• Organizes regular formal in-house training for junior staff in selected subject areas

Required Skills or Experience

• BSc Degree in IT, Computer Science or Network Engineering
• Second Degree in IT related courses - MSc IT- Networking / Security
• Professional certifications – Any of the following:
• CCNP Security, CCDA, (CCNP Service provider), CCIE or equivalent
• 5 years’ work experience
• Ability to evaluate networking problems and propose appropriate solutions
• Knowledge of computer systems configuration, installation and administration
• Ability to plan, coordinate and follow up to monitor people and work activities
• Ability to design and implement control systems and take corrective action to correct deviation
• Ability to relate effectively with people at all levels
• Trustworthiness-ability to conduct self in a manner which elicits trust, respect and confidence of team member.
• Ability to take initiative and pay attention to details
• Good verbal and written communication skills