Job Description

• Job Title: Assistant Manager,  Operations & Maintenance
• Department: Operations And Maintenance
• Reports To: Operations And Maintenance Manage
• Responsible For: Operations And Maintenance Activities

PURPOSE OF THE JOB
The Assistant Manager O&M is responsible for coordinating all the activities of O&M with the various Managers in the Company for the sites and the clients assigned to him and report to the O&M Manager. The activities include all O&M activities like PM, CM, Call out, Refueling, Escalation Management, Change Management, day to day reports, tracking of KPI’s for the O&M Staff.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To Assist the O&M Manager on Daily Basis on:

• SLA targets
• QSHE
• Resource Management
• Cost Control
• ISO Compliance
• Various client Reports
• Prepare daily/weekly/monthly O&M internal reports
• Replace RM when required
• Represent O&M Manager if required
• Change Management
• Any other responsibilities allocated from time to time

OTHER DUTIES AND RESPONSIBILITIES

• Coordinate with Team Leaders and follow up the progress of work and make sure that its being completed according to plan.
• To overlook fueling procedures, theft, spoilages and propose corrective actions
• Compiling daily/weekly and monthly client and internal reports
• Interact daily with technical support teams and report the activities
• To support site security activities
• Improving processes, procedures and cost savings where approved.
• Disciplinary procedures.
• Spares Management.
• Management of emergencies and escalations processes.
• Support Staff and Colleagues.
• Customer Interface.
• Liaison with Clients

SUPERVISORY RESPONSIBILITIES

• High Performance Team Leader and communicate with sub-contractors , solving problem on time
• Contribute to streamlining operation and maintenance in general and fault handling in particular
• Critical decisions are to be made in consultation with the Regional Manager
• The team leader will report directly to the Regional Manager.

KEY PERFORMANCE INDICATORS

• Achieve the CLIENT SLA TARGETS
• Achieve 100% PM completion and picture reporting
• Achieve the cost control as per the budget assigned
• Good relation with client
• Good relation with RM
• Daily, Weekly and Monthly  detailed company Internal report
• Client reports like Fault Analysis/Power report/weekly O&M report
• Part replacement timely completion
• Refueling Support

Required Skills or Experience

EXPERIENCE
Minimum 3-5 years in Telecom Operations & Maintenance in supervisory role.

MINIMUM REQUIREMENTS / QUALIFICATION

• A Degree in Mechanical, Electrical/Electronic or Telecom.
• Driver license Category D

KNOWLEDGE

Knowledge in  management  of the Active and Passive aspects of work in  the Telecom Industry

SKILLS & ABILITIES

• Planning, organizing & project management
• Leadership.
• High degree of Integrity.
• Ability to work under pressure
• Very good English language
• Timely, accurate and quality reporting
• Good communication skills
• Decision making & Problem solving
• Initiative, creative & innovative
• MS Office applications.