Job Description

Role Profile:

Qualified candidate will be responsible for calculating and quoting basic and complex airfares, produce the airline ticket and forward it to the traveller or travel agent.

Duties & Responsibilities:

• Assemble and issue required documentation such as tickets, travel insurance policies, and itineraries
• Confer with customers to determine their service requirements and travel preferences
• Undertake bookings and issuance of tickets and client invoices
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations
• Ensure passenger information is captured correctly in the client profile
• Determine whether space is available on travel dates requested by customers, and assign requested spaces when available
• Ensure registration of client frequent flier details and other flight preferences
• Ensuring clients are offered travel insurance
• Update the in-house system with any airline changes
• Assist passengers with tagging luggage and baggage check in, ticketing, makes and/or changes reservations, seat assignment,
• Answer inquiries about flight schedules and fares, verifies reservations by phone, figures fares and handles payments.
• Provide directions to departure gates when necessary
• At the boarding gates;
• Responsible for processing and boarding passengers.
• Handle seat or schedule conflicts,
• Make boarding announcements,
• Check and collect tickets at the boarding gate, and
• Assisting handicapped passengers as they board or depart the aircraft.
• Other duties as assigned

Required Skills or Experience

• HND or Degree in Hospitality and Tourism Management or any other related discipline
• Amadeus certificate an advantage
• 3 years’ experience in a similar challenging role with an IATA accredited company

Requirements:

• Must have an interest in the travel industry in view of building a long term career
• Must be accurate with information and also be able to work under pressure
• Must be experienced in both ticketing and reservation
• Must pay good attention to detail and possess the ability to solve problem
• Must have be proficient in spoken and written English
• Must understand the importance of customer needs
• Must be able to relate to people, engage and build relationships
• Excellent verbal and written communication skills,
• Must possess basic typing and computer skills
• Must be able to perform basic mathematics
• Must be able to work without close supervision
• Must have general knowledge of geography
• Cash handling and credit card transaction experience is helpful.
• Candidates that can speak and understand a foreign language have an added advantage