Job Description

A Non – Bank Financial Services Company has vacancies for highly motivated individuals with high integrity and a passion to succeed for hiring as Job Title:  Applications Specialist

Reports To: Country Platform Manager

Purpose of the Job

• To act as an Application Specialist or “Super User" with regards to testing, managing, certifying and supporting the country user base of the Lending software application.
• Provide First Tier (Level 1) resolution from a User perspective on application queries and User experience.
• To be the User champion of the application for country Users and to help BIGS ensure that the front-end usability of the application is optimised.
• To ensure and manage Users so that they are adequately skilled and properly certified to use the software.
• To actively participate in application improvements and enhancements together with the Country Platform Manager and the BIGS team.

Key performance areas

Manage User experience:

• Test and experience the application from a User point of view
• Identify, recommend  and address failures from a User’s point of view
• Act as a first Tier support to query handling from a User’s point of view
• Interact with international stakeholders on inefficiencies and efficiencies from the User’s experience
• Measure the desirability of the application and report on it
• Manage and report on software support SLA's

Query handling:

• Act as a first Tier query resolution contact
• Receive and manage escalations on system queries

Training of users

• Establish work aids for user functions on the system
• Develop training contents to equip users
• Facilitate training for the users
• Support changes where system upgrades are concerned

Manage permissions and certification:

• Establish a matrix on determining  User permissions internationally
• Determine prerequisite  requirements prior to granting permissions
• Investigate, develop and apply certification criterion
• Manage, maintain and report on the User certification process
• Manage User access from granting, limiting and revoking permissions as and when required.

Participate In Application Development & Testing

• Actively participate in the design, build and test phases of the application development process
• Contribute the User perspective in an Agile development structure
• Manage and report on the UAT phase
• Contribute and participate in the Release Management process and be responsible for the country software Release and deployment process

Required Skills or Experience

• University degree or similar Technical diploma/certificate (BSc Information’s systems OR similarly related degree) - highly advantageous
• 5+ years’ experience as a Super user, application specialist, UAT specialist or similar role.
• Financial Services and/or Insurance sector experience – highly advantageous
• Formal training or hands-on experience gained on current software tools such as Qlikview and SQL Server - advantageous
• Ability to travel from time to time - requirement

Competencies:

• Presenting and communicating information.
• Persuading and influencing
• Writing and Reporting
• Applying Expertise and Technology
• Analysing
• Deciding and initiating action
• Working with people