Job Description

A reputable bank is looking for a suitable individual to occupy the position of I.T. Manager.

Job Description:

• Responsible for the smooth running of day to day ICT operations within the business, management of ICT staff and vendors, serving as the main point of contact for all ICT related issues. As leader for IT, will determine strategy, initiate and motivate all technology investments, determine the budget and manage execution of agreed plans. Leads the design and implementation of new technology as determined by business requirements.

Key Responsibilities:

• Engage with business heads to assist the various departments with achieving their goals through innovative application of technology
• Develop IT strategies in partnership with business
• Planning for achievement of strategic objectives; manage the execution and evaluation of results
• Architect the IT infrastructure and lead the implementation of changes
• Implement and execute proactive maintenance, monitoring and support processes to provide a stable and reliable IT platform to the business
• Project management: develop scope, determine schedules, manage expenses and coordinate resources necessary for successful completion
• Draw up the IT budget in consultation with all business divisions and manage implementation
• Identification of all IT policies required for the business and development there of
• Ensure compliance with all forms of IT licensing agreements
• Evaluate business risk status and ensure suitable mitigation strategies are in place and functional – this includes Disaster Recovery and Business Continuity planning and implementation
• Provide incident support within SLA to the users of all ICT systems
• Ensure security of the entire IT system and integrity of all company data
• Management of third party vendors and suppliers
• Professional development of IT staff
• Maintain sufficient level of technical expertise to troubleshoot IT issues and effectively manage IT staff and external experts as needed
• Keep up to date with trends and new technologies on both line of business and general IT requirements

Duty Station: Accra (Head Office).

Required Skills or Experience

• Good people skills; ability to communicate with both technical and non-technical teams
• Obsessed about client service and satisfaction
• Flexible: able to adjust easily to rapid change, a strong sense of urgency and able to work well under pressure
• Technical problem solving, analytical and decision making skills
• Proven experience in ERP and Business Intelligence
• Proven ability to manage multiple projects, while paying strict attention to detail
• Minimum of 7-10 years technical experience designing, installing and supporting Microsoft Windows Server networks, using AD, Exchange and SQL server applications
• Minimum 5 years technical experience in networking, telecommunications (including PABX) and wide area network design
• At least 3 years technical experience with virtualization technologies Hyper-V and VMWare
• At least a working knowledge of ITIL service principles and how to apply in an SME scenario
• Be adaptable and able to meet deadlines on assignments, juggle multiple demands and work with all types of individuals internally and externally.
• Strong skills in negotiating, relationship building, problem solving, and timely problem escalation.
• Excellent written and oral communication skills.
• Excellent time management and organizational skills.
• Detail oriented but able to quickly grasp the big picture.
• IT Degree or Diploma
• Project Management and IT Service Management Certifications will be of advantage