Company Profile

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. 

Job Description

• Application deadline: 5 August 2016
• Grade: A1 (L)
• Type of Position: Fixed Term, Temporary
• Type of Post: British High Commission
• Starting monthly salary: GHS 1, 861.00
• Start Date: 1 September 2016

Roles and responsibilities
Switchboard

• Operate the telephone switchboard to answer, screen, forward and make calls on behalf of staff.
• Provide information to customers, take messages for staff.

Manage the Reception

• Welcome persons entering the mission, determine the nature and purpose of visit and direct or escort them to their specific destination.
• Listen and resolve customer complaints.
• Supervise the outgoing and incoming faxes and distribute them immediately on receipt.
• Schedule space and equipment for special programmes, provide and set up tea services.
• Maintain lobby and reception area.

Security

• Operate the Public Address System.
• Monitor the opening and closing of security doors.
• Operates Bomb and incident alarm system.
• Keep a current record of staff whereabouts and availability.
• Supervise the movements of a visitor (visitors) in the building.
• Open date and stamp all general correspondence, collect, sort and distribute.

Administrative Duties

• Update the British High Commission internal directory and call log for other organisations
• Prepare residential/mobile bills for officers and review of mobile phone charges for the accounts section.
• Scanning of invoices for the accounts section.
• Distribute mail from the High Commission general mail box to the appropriate sections and also reply to emails where necessary.
• Issue pay cheques to suppliers.
• Assist clients (customers) who visit the Trade Section in completing the enquiry form.
• Verify to confirm the death/illness of a relative of the British soldiers for the Defence Section.
• Keep Imprest

Stationery Store

• Handle the British High Commission stationery store.
• Take monthly stock of the items in the store.
• Ensure stock is replenished as soon as possible

Other benefits and conditions of employment  

• British High Commission provides good learining and development opportunities and has an in-house Learning and Development team.
• On the job training will be offered.

Required Skills or Experience

• Must have completed Senior High School or University Degree Programme
• Previous experience in an office environment
• Good  knowledge of MS Office programmes (Word/Excel/Powerpoint)
• Able to work with little supervision
• Strong interpersonal skills, capable of interacting effectively with colleagues and external stakeholders.

Desirable qualifications and experience  

• Positive and flexible attitude
• Good telephone skills
• Required competencies  
• Seeing the Big Picture, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace