Job Description

A fast growing savings and loans situated in Accra requires the services of a Product Manager for a full time contract. Below is the job description:

PROJECT MANAGER – FINANCIAL SERVICES

• The Product Manager (Financial Services) has an oversight responsibility for monitoring the global, branch and individual performance (quality and quantity) of products in charge, building and implementing strategies and interventions, and ensuring that these strategies and interventions are reflective of institutional global roadmaps for deposit mobilization. 
• He/she is responsible for spotting potentially untapped opportunities in the portfolio in charge, creating and successfully taking new products from concept to commercialization.

MAIN RESPONSIBILITIES AND TASKS
In function of the above mission the Product Manager will be responsible for the following tasks:

1. PERFORMANCE MONITORING
   • Monitor and review the performance (sales/ client satisfaction) and service delivery (quality/control) of the products and services in charge 
   • Identifying gaps in the market for new and existing products and propose appropriate action plans to address them.
   • Assess the profitability of each product and service in charge and make recommendation to improve it (automation, review of process) 
   • Conduct regular client satisfaction surveys on product and services and where feedback is below expectations, propose appropriate strategies and action plans to correct it.
   • Conduct regular market analysis and leverage through understanding of technology trends, competitive updates, etc.
   • Prepare monthly product performance report for presentation at Sales and Marketing Meeting and be diligent in following up on unanswered questions or issues, and ensure that they are addressed prior to the next reporting/meeting
2. MARKETING & SALES SUPPORT
   • Support the development of marketing strategies to improve sales of the product & services in charge and to monitor the market prices and make recommendation where necessary. 
   • Liaise with the Marketing Communication Specialist to develop product marketing materials and ensure the marketing materials meet industry as well as market standards.
   • Liaise with branch supervision to set commercial targets to branches and concerned staffs for validation by Head, Sales, Marketing and Retail. 
   • Provide training unit with training support for new or existing products and animate training sessions in the network. 
   • Provide commercial staff with all the necessary tools (sales arguments)  for the diffusion and sales of the new product and services in the network 
   • Organize specific training/coaching sessions in the network to improve knowledge and sales capacity
3. PROCESS, POLICY & CONTROL MANAGEMENT 
   1. Review procedure and policy related with products and services to improve performance and service delivery
   2. Propose changes/improvements of existing product and services to better meet client’s needs
   3. Manage the recommendations from Audit and R&C in relation with the products and services
   4. Assess the level of understanding/compliance from the branch staffs in relation with the product and services and propose remedial actions (training, coaching, communication…)
   5. Participate to risk matrix committee to review and assess risks related with products and services and propose mitigation measures
4. New product/services development: 
   • Propose development of new products/services or changes/improvements of existing products to better meet client’s needs
   • Manage the whole process of development of new products / services (from conception to sales) with concerned department and stakeholders.
5. CUSTOMER SERVICE
   • Support the development of strategies to enhance customer satisfaction levels
   • Support the development of customer services standard/protocol for use by all employees
   • Support customer service training for all staff

Salary Per Month:  Negotiable

Required Skills or Experience

• Minimum of first degree in any of the following fields: Marketing, Banking and Finance, International Business, Strategic Management, Social Sciences/Humanities. Relevant professional qualification in CIM, CIMA, ACCA, CIB and or a Masters degree will be an added advantage.
• High proficiency in use of excel and general Microsoft office ensuite. 

WORK EXPERIENCE

• Minimum of 3 years relevant experience in a related role.

SKILLS

• Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex branch, customer and product issues
• Excellent interpersonal & customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and branches.
• Proven success in customer service and in the development of strong customer relationships
• Ability to work in a fast-paced environment& under pressure as needed
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Self-starter, ability to work independently