Job Description

Our client, a global health organization with the aim of improving the health of people in developing countries is looking for a well-organized and a proactive IT Officer to help with their operations in Ghana.

Role Profile

The successful candidate will be responsible for maximizing computer system and software capabilities for the company

Duties

• Install and configure computer hardware, software, systems, networks, printers and scanners
• Investigate, diagnose, solve and test computer software and hardware faults
• Ensure efficient network administration and system security always.
• Configure, terminate and splice fiber cables.
• Install, maintain, troubleshoot, and update operating systems and user applications like printers, photocopiers, scanners, telephones etc.
•  Resolve issues relating to internet services for staff in the company.
• Organize the IT Unit to ensure that staff are motivated and resourced to give higher output.
• Manage software and database in the company
• Database compilation on all company IT Assets and ensure they are well managed
• Design and implement LAN, WAN and MAN networks.
• Install telephone and internet system in the offices to ensure uninterrupted flow of information.
• Develop and implement systems and procedures to ensure that users of IT Equipment handle them with care to avoid damage and theft.
• Provide software and system troubleshooting and support.
• Handle complaints from staff to ensure continuous flow of work by staff.
• Proactively schedule software upgrades and patching
• Routine server maintenance and monitoring
• Attend meetings and training programmes as directed by management
• Alert management of all IT related payment or bills to ensure that service providers continue to give satisfactory services.
• Ensure that cables are well truncated to avoid obstruction of movement in the offices.
• Setup and support audio/visual equipment for presentations and trainings on and off site.
• Make recommendations to management on IT infrastructure and service needs of the organization.
• Manage antivirus servers and make sure all client users are up to date.
• Provide IT training programmes for staff in the group.
• Develop and manage website for the company

Required Skills or Experience

• Degree in Administration (IT Option)
• 3 – 5 years’ experience of working in a similar role
• Fair Knowledge in business development

Requirement

• Excellent knowledge in Information Technology
• Technical and analytical skills
• Must have excellent communication skills
• Must have knowledge in Microsoft Office Suites and Management Information Systems
• Honesty and integrity
• Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues
• Courteous and Customer focused
• Being abreast with software systems.
• Must be innovative
• Fair knowledge in marketing and human resource
• Must have problem solving skills
• Must have knowledge in Fiber Technology, Windows & Linux Operating System, SPSS, Electrical and Power Systems
• Attention to details
• Good interpersonal skills
• Multi-tasking