Job Description

• Building positive relationships with customers
• Assisting with generating new business
• Identifying opportunities for greater profits
• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors
• Monitors and analyzes competitor activities to assess threats to important clients.

Required Skills or Experience

• Proven experience as a Client Relationship Manager
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• BSc/BA in Business Administration or similar field
• Unix/Linux Knowledge required
• Organization and attention to details
• Outstanding written/verbal communication and interpersonal skills
• A passion for working directly with customers and team player
• Must be able to multi-task and have an impeccable follow through skills