Job Description

Position Summary:  

• The Managing Director is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.
• He / She should be an ambassador for the brand and your hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
• Work Very closely with the hotel owners and other stake holders.
• Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.
• A Managing Director would also be required to manage between profitability and guest satisfaction measures.

Duties:

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all head of departments.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and oversee the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long term strategic goals for the property.
• Developing improvement actions carry out costs savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotels business reports   on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
• Prepare a monthly financial reporting for the owners and stake holders.
• Draw up plans and budget (revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
• Act as a final decision maker in hiring a key staffs.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales as and when required and development with strong sales prospects.
• Responsible for safeguarding the quality of operations both (internal & external audits).
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

Required Skills or Experience

• BSc degree in Hotel Management or a related field.
• Experience in opening, managing or re-positioning a hotel with clear track record.
• Excellent computer system skills.
• At least 5 to 10 years work experience in the hospitality industry.

Skills:

• Ability to think clearly and make quick decisions;
• Friendly personality and a genuine desire to help and please others;
• Numeracy and logistical planning skills;
• Professional manner and a calm, rational approach in hectic situations;
• Ability to balance customer and business priorities;
• Energy and patience;
• Excellent communication and interpersonal skills, especially when dealing with speakers of other languages