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Management Quality Coordinator

JOB SUMMARY

Company Catholic Reli...
Industry NGO/IGO/INGO
Category Operations
Location Tamale
Job Status Full-time
Salary GH¢ 
Education Master’...
Experience 5 years
Job Expires Apr 24, 2017
Contact ...
 

Company Profile

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. CRS Ghana was established in 1958, a year after Ghana gained independence. In Ghana, CRS works with local partners to tackle poverty on several fronts including improving health and nutrition; increasing access to safe water and improved sanitation; promoting agriculture to enhance food security; and increasing financial assets through Savings and Internal Lending Communities. 

Job Description

  • Department: Administration 
  • Reports To: Country Representative 
  • Country/Location: Tamale, Ghana 

 
Job Summary
As a member of the Country Program’s (CP) Senior Management Team, you will provide leadership and management of the operational functions - Finance, Human Resources (HR), Supply Chain Management (SCM), Administration, Information and Communication Technology, Security and Audit - in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will promote stewardship of resources, ensure principled compliance, proactively manage risk, and lead operational improvements.  

Job Responsibilities

  • Contribute to the CP strategic planning and programming by providing input on needed investments in operations capacity – systems, processes and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming. Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources.
  • Plan, coordinate, and monitor day-to-day operations to ensure all support services are delivered with high-quality in an efficient manner. Anticipate, identify and address challenges that affect the proper stewardship and optimal utilization of program assets and resources (financial, human, and material). 
  • With the Country Representative oversee the preparation of annual budget plans and grant/project budgets to ensure they reflect maximum operational efficiency and budgetary compliance and mitigate risks. Set and provide technical oversight of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.
  • Ensure the program is adequately staffed to meet CP needs and HR systems, policies and practices support a high-performance culture, staff development and retention. Assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles.
  • Oversee compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of CP’s operations policies and procedures. Act as lead contact and responder to issues that emerge from internal and external audits and provide recommendations and guidance to implement improvements.
  • Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Provide capacity strengthening guidance for project teams and partners, which includes cross-departmental learning.
  • Effectively manage talent. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high quality programming. Contribute to staffing plans and recruitment process of senior staff.

Travel Required
Approximately 20% travel.

Key Working Relationships
Supervisory: The Country Representative

  • Internal: The Country Representative, Head of Programs, Finance Manager,  Human Resources Manager, Senior Administrative Officers ( Accra & Tamale) and Logistics Officer.
  • External:  INGOs, the Local Government, External Partners and Consultants.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

Required Skills or Experience

  • Master's Degree in Business Administration, Finance, Accounting, or other relevant field highly preferred.
  • Minimum of 5 years work experience in a management position with progressive responsibilities. Experience with an international NGO and experience outside country of origin preferred.
  • Understanding of financial systems, including budgeting and budget/expense analysis experience. Knowledge of SunSystems and Vision accounting software or similar financial reporting software highly preferred.
  • Knowledge of multiple public donors’ regulations, including USAID, highly preferred.
  • Staff management experience and abilities that are conducive to a learning environment.
  • Knowledge of procurement and general office administration/management issues. 
  • Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.

Personal Skills

  • Demonstrated strengths in managing systems financial management with a strong client service focus; able to work with diverse groups of people and team oriented environment
  • Strong communication, negotiation and management skills
  • Flexibility and willingness to adapt based on input from colleagues
  • Skilled in obtaining information necessary to accomplish duties
  • Able to prioritize work, multi-task and meet deadlines
  • Problem analysis and problem resolution at both a strategic and functional level
  • Able to express technical ideas and concerns in a non-technical environment
  • Strong customer orientation
  • Able to work independently
  • Able to adapt and learn
  • Ability to develop effective systems considering organizational effectiveness and impact on people.
  • Strong organization and planning skills, detail oriented
  • Ability to work in a team environment with programming, and administration
  • Maturity and discretion, able to work with, and maintain confidential information

Agency-wide Competencies (for all CRS Staff): 
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results. 

  • Serves with Integrity 
  • Models Stewardship 
  • Cultivates Constructive Relationships 
  • Promotes Learning 

How To Apply

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