Job Description

A wholly owned Ghanaian Savings and Loans company with a vision to become the Employer of Choice in the Industry by offering unparalleled value to its customers invites applications from experienced, highly motivated, passionate, proactive and resourceful persons to fill the position of: General Manager (GMFBS2017)  

Key Job Responsibilities

• The GM manages all operational activities as a profit and cost centre and ensures the delivery of reliable, quality and timely services to clients at the least cost, in a secure and controlled environment while ensuring maximum profitability and compliance with bank policies and procedures.
• Directs, administers, and coordinates the activities of operations in support of policies, goals, culture, core values and objectives established by the country Chief Executive Officer. Reports to the CEO. 

Key duties include the following:

• Be accountable for the aggregate plan and delivery of systems, operations, properties & maintenance and the general operating model in the organization. 
• Leverage the advantages of bringing together the operational expertise and drive through more efficient ways of working. 
• Contribute to the organization’s leadership with dedicated and singular focus on execution and delivery. 
• Represent the GM function at Executive Management (EMT) and ensure the correct specialist knowledge is brought in to inform that committee according to agenda requirements. 
• Ensure strategic objectives shaped at Executive Management level are translated into tactical business plans with mechanisms for key measurements in place to monitor progress. 
• Ensure that business change projects are delivered in line with directions from EMT level. 
• coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money. 
• Rebalance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year. 
• Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
• Sign off capital expenditure within budget. This includes approving purchase or sell decisions for desktop computers, laptops, departmental equipment etc. 
• Analyse effectiveness of processes and systems in use in general and recommend corrective action or automation. 
• Review performance against balanced scorecard components as prescribed by the EMT, discuss gaps and agree on action plans to close gaps. 
• Benchmark productivity of the department against industry standards and create measures to improve productivity. 

Driving Business Direction 

• To be an integral part and driver of the strategic planning, capex budgeting and forecasting of business requirements and decision making process. 
• Build strong relationships with key external stakeholders, Government, suppliers, BON, etc. to ensure correct focus and direction for the organization at operations and technology level. 
• Ensure an effective and efficient operating model is maintained. 
• Develop and facilitate planning across the GM environment. 
• Accountable for driving the business model under the GM environment (Ops, IT, Properties, Merchant Services) 
• Accountable for planning and opening of new branches (outlets) in terms of expansion of the business and business plans. 

Required Skills or Experience

Work experience: 

• Minimum proven working experience of 8 years in finance or accounting background. 

Education and Qualifications:

• Master’s degree or equivalent in Business Administration preferably, banking, finance, economics, accounting, management or related discipline. 
• Membership in any professional body such as CIMA, ICA, ACCA, CIB, CFA or any other comparable. 

Personal qualities and competencies:

• Leadership Skills in conflict management and timely decision making.
• Time Management and analytical and problem solving skills
• Outstanding verbal communication and negotiation skills.