Job Description

Our client, a leading supermarket that deals in various fast moving quality products is currently seeking to hire a proactive Administrative Manager to help with their operations.

Role Profile

The successful candidate will effectively manage net profit for the store by influencing sales, customers, stock management and team.

Duties/ Responsibilities

Budgeted Profitability

• Monitor daily budgets
• Ensure Floor Managers are completing their Daily Turnover and Profit Cards
• Ensure that figures are communicated to staff, to increase motivation to sell more and add-ons
• Monitor the progress of budgeted turnover and gross profit in the store
• Where necessary puts strategies to increase turnover in underperforming departments
• Ensure adherence to Company legislated procedures within the store in order to keep shrinkage to the minimum
• Ensure that high-risk counts are done, discrepancies are followed-up and that the correct procedure is followed to balance the stock
• Investigate and take the appropriate action of known theft items
• Ensure that appropriate measures are taken to secure the assets of the Company
• Maintain key control of the store and off-site warehouse
• Ensure that you know the Repair and Maintenance budget for the month in order not to overspend

Customer Service

• Ensure that all customer complaints are dealt with quickly and effectively
• Ensure that there are adequate staff on the floor and at the off-site warehouse to help customers
• Ensure that the layout of the store allows customers to move freely through aisles and to have easy access to the stock
• Liaise on an ongoing basis with suppliers on product trends, competitors, quality/quantity to stock, deliveries, displays, in-store promotional activity, product knowledge and customer returns.
• Ensure that all customer complaints and praises are communicated to the floor managers and staff

Stock Management

• All merchandise displayed according to store layout, promotion activity and Company policy
• Ensure that all Company procedures are carried out correctly and efficiently regarding price changes, markdowns, substitutes, bonus buys, etc.
• Ensure all merchandise is in a saleable condition
• Ensure that adequate stock levels are maintained
• Ensure action is taken on gondola ends, as per the Weekly Bulletin
• Ensure display models are clean, neat and in a working order at all times
• Ensure Floor Managers action various stock lists, as per Company policies/procedures and follow-up there after
• Ensure housekeeping standards are maintained
• Ensure that low and out-of-stocks are followed up by the Floor Managers
• Ensure the Discontinued (GRR) and Aged stock (GJS) reports are pulled on a regular basis and actioned accordingly
• Ensure Forward Stock days are brought in line with the required days, as per document
• Ensure that the picking slip report is actioned daily to move stock from the stockrooms and/or Offsite Warehouse
• Action minus discrepancies on the Picking slip report daily to ensure correct stock figures in bin location.
• Do regular audits on bins in the stockroom/offsite warehouse to check accuracy of picking slip report.

Team management and staff development

• Take ownership for talent and performance management initiatives of direct reports
• Mentor and/or coach direct reports to improve performance
• Identify substandard performance by direct reports and take necessary corrective action
• Identify top performers and develop appropriately
• Plan ahead and communicate team performance standards and objectives
• Recognition either formally or informally for outstanding performance Training and Development
• Within budget, ensure that team members and Floor Managers are given all necessary training to enable them to perform their roles. This includes technical skills and on-the-job training. Succession Planning and Career Pathing
• Proactive create a learning culture Teamwork
• Listen appropriately and empower and include tour team in setting the direction for the team.
• Demonstrate consistent application of internal procedures
• Promote sharing of knowledge through informal and formal channels
• Model the culture and values effectively
• Ensure that all teams daily clockings are updated and validated via the automated timekeeper system.

Self-Management

• Take ownership and accountability for tasks and activities and demonstrates effective self-management
• Follow through to ensure that quality and productivity standards of own work are consistently and accurately maintained
• Inform relevant parties in the event of tasks or deadlines not met and provides appropriate means of resolution
• Support and drives the business’ core values
• Maintain a positive attitude
• Respond openly to feedback
• Take ownership for own career development
• Manage colleagues and client’s expectation and communicate appropriately
• Manage own disruptive emotions (handles stress in ways that do not negatively impact on the team)

Implementation and maintaining of merchandise standards

• The standards of the store and off-site warehouse must always be of a high level
• The category management and merchandising of stock should be in line with Merchandise Standards manual
• Bulk stacks should be carefully planned and placed in such a manner, as not to disturb the customer flow and to make the store look attractive and inviting
• Manage Floor Managers to ensure no stock are merchandised, without signage and it being uniformly printed
• Manage Floor Managers to ensure stock are not being left unattended, blocking aisles or too much stock brought for a department at one time

Warranty targets

• Ensure that Floor Managers drive an awareness to the team and that the team are driving it down to the customer
• Ensure that progress are communicated downwards on a regular basis
• Recognise good achievement of meeting targets
• Put an action plan in place to meet the target, when sales are slow

Required Skills or Experience

• A bachelor’s degree in Sales/ Marketing or related field
• 3-5 years’ management experience or similar position

Requirement

Cognitive

• Must be good in analysis
• Must pay attention to detail
• Must be innovation / creativity
• Must have good judgement
• Must possess numerical reasoning
• Must have problem-solving skills
• Reasoning
• Must be able to sustain attention
• Must have good verbal comprehension
• Word fluency

 Personal

• Must be assertiveness
• Must be very decisive
• Must have a healthy drive in pursuing goals or activities
• Must have a good ethical behavior
• Excellence orientation
• Must be flexible
• Initiative
• Must be objective
• Personal development
• Must be reliable
• Rule-orientation
• Self-confidence
• Stress handling

 Interpersonal

• Building relationships
• Customer responsiveness
• Interpersonal sensitivity
• Teamwork

Communication

• Must be an active listener
• Must be conversant with conflict management
• Influencing

Technical Proficiency

• Business acumen
• Business insight

Strategic Leadership

• Big picture thinking
• Strategic thinking

 Inspirational Leadership     

• Empowering
• Including
• Motivating

 Servant Leadership  

• Developing people
• Supportive orientation

 Practical Management        

• Managing by incentives
• Monitoring
• Organising
• Planning / prioritizing