Job Description

Our client, an international humanitarian agency committed to support the less privileged is currently seeking to hire the services of a proactive Head of Operations to support their operations in the northern part of Ghana

ROLE PROFILE

The successful candidate will provide leadership and management of the operational functions – Finance, Human Resources (HR), Supply Chain Management (SCM), Administration, Information and Communication Technology, Security and Audit – in support of the agency's  mission to serve the poor and vulnerable. He/she will promote stewardship of resources, ensure principled compliance, proactively manage risk, and lead operational improvements.

DUTIES/ RESPONSIBILITIES

• Contribute to the Country Program (CP)strategic planning and programming by providing input on needed investments in operations capacity – systems, processes and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming.
• Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources.
• Plan, coordinate, and monitor day-to-day operations to ensure all support services are delivered with high-quality in an efficient manner.
• Anticipate, identify and address challenges that affect the proper stewardship and optimal utilization of program assets and resources (financial, human, and material).
• With the Country Representative oversee the preparation of annual budget plans and grant/project budgets to ensure they reflect maximum operational efficiency and budgetary compliance and mitigate risks.
• Set and provide technical oversight of internal processes for approving expenses, monitor spending and make budget adjustments in line with operational and programmatic needs and with donor requirements.
• Ensure the program is adequately staffed to meet CP needs and HR systems, policies and practices support a high-performance culture, staff development and retention.
• Assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles.
• Oversee compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of CP’s operations policies and procedures.
• Act as lead contact and responder to issues that emerge from internal and external audits and provide recommendations and guidance to implement improvements.
• Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies.
• Provide capacity strengthening guidance for project teams and partners, which includes cross-departmental learning.
• Effectively manage talent i.e. provide coaching, strategically tailor individual development plans, and complete performance management for direct reports.
• Monitor and assess performance to ensure adequate capacity for successful support of high quality programming.
• Contribute to staffing plans and recruitment process of senior staff.

Required Skills or Experience

• Master’s Degree in Business Administration, Finance, Accounting, or other relevant field highly preferred.
• Minimum of 5 years’ work experience in a management position with progressive responsibilities.
• Experience with an international NGO and experience outside country of origin preferred
• Foreign Language is an added advantage

REQUIREMENT

• Must have excellent understanding of financial systems, including budgeting and budget/expense analysis experience.
• Must have knowledge of Sun Systems and Vision accounting software or similar financial reporting software highly preferred.
• Must have knowledge of multiple public donors’ regulations, including USAID, highly preferred.
• Include some percentage of required travel
• Staff management experience and abilities that are conducive to a learning environment.
• Knowledge of procurement and general office administration/management issues.
• Must be proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.

PERSONAL SKILLS

• Excellent strategic, analytical, systems thinking and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.
• Strong relations management abilities.
• Ability to work collaboratively
• Team leadership abilities
• Ethical conduct in accordance with recognized professional and organizational codes of ethics
• Proactive, resourceful, solutions-oriented and results-oriented

COMPETENCIES

• Serves with Integrity
• Models Stewardship
• Cultivates Constructive Relationships
• Promotes Learning