Job Description

Our client, a global health organization with the aim of improving the health of people in developing countries is looking for a well-organized and a proactive IT Officer to help with their operations in Ghana.

 ROLE PROFILE

The successful candidate will be responsible for maximizing computer system and software capabilities for the company

SPECIFIC DUTIES

• Install network peripherals such as printers, router and switches, wireless radio.
• Design, implement and test software.
• Ensure efficient network administration and system security always.
• Configure, terminate and splice fiber cables.
• Carry out troubleshooting and repairs on computers, printers, photocopiers, scanners, telephone, etc.
• Resolve issues relating to internet services for staff in the company.
• Develop and implement systems and procedures to ensure that users of IT Equipment handle them with care to avoid damage and theft.
• Organize the IT Unit ensuring that staff are motivated, resourced to give higher output.
• Handle complaints from staff to ensure continuous flow of work by staff.
• Ensure software and database management in the company.
• Compile database on all company IT Assets and ensure that they are managed responsibly.
• Design and implement LAN, WAN and MAN networks.
• Install telephone and internet system in the offices to ensure uninterrupted flow of information.
• Bring to the attention of management all IT related payment/bills to ensure that service providers continue to give satisfactory services.
• Ensure that cables are well truncated to avoid obstruction of movement in the offices.
• Advise management on IT infrastructure and service needs of the organization.
• Manage antivirus servers and make sure all client users are up to date.
• Provide IT training programmes organized for staff in the group.
• In charge of Website development and management in the organization.
• Attend meetings and training programmes as directed by management.
• Set-up a call center within the office
• Adapt the Python code to the organisational needs
• Manage the call center server and the different devices for the agents
• Set-up a secure cloud structure in order to share the main folders
• Support the call center operator with technical issues
• Create and manage a weekly protocol to download platform data
• Create and manage a weekly protocol to backup data physically
• Focal point for the technical issues with the telecom furnishers
• Write monthly reports detailing threats and weaknesses and propose recommendations.
• Prepare and submit weekly and monthly reports to management

Required Skills or Experience

• First degree in Administration (IT Option)) or related field
• 4 years in a computer science degree

 REQUIREMENT

• Superior knowledge of programming (Python) and digital data collection platforms is required
• Must be excellent in information technology
• Superior knowledge in QuickBooks
• Superior knowledge of IT tools and the Office package (Word, Excel) is required
• Having already worked on databases is required
• Must be excellent in communication
• Dynamic, rigorous, responsive and well organized
• Must have a fair knowledge in business development
• Very good communication skills, with a perfect command of English (oral and written).
• Must have fair knowledge in marketing

TECHNICAL COMPETENCIES

• Knowledge in Microsoft Office Suites and Management Information System
• Knowledge of Fibre Technology, Windows, Linux Operating System and SPSS
• Electrical and Power Systems
• Being abreast with software systems

• Being innovative

PERSONALITY COMPETENCIES

• Attention to details
• Courteous and Customer focused
• Good interpersonal skills
• Multi-tasking
• Honesty and integrity