Job Description

We are seeking energetic and reliable professionals to join our team asTeleSales Representatives. The successful candidates will be responsible for answering incoming and making outgoing customer calls, utilizing company policies to take customers orders, solve customer issues and directing calls to the managerial team when necessary. Our TeleSales Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.

• Make outgoing phone calls to take customers orders and sell company products
• Answer incoming customer phone calls and take appropriate action for each call
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
• Input data into the company computer platform to keep each customer record updated

Required Skills or Experience

• High school diploma or GED required
• Strong computer skills
• Excellent interpersonal communication skills
• High level of professionalism
• Must be available to work some holidays and weekends
• Strong problem solving abilities