Job Description

Reports To: Credit Administration Manager
Location: Accra

Purpose  Of The Job:

• Credit all Customers with the corresponding monthly payment per the schedule received from the various employers on behalf of customers.
• Keep record of the dates of receipting and any challenges encountered.
• Update the collection rate table for all employer customers each month
• Update receipting details with all off payroll collections to determine actual collection rate for the month.

Primary Responsibilities:
Account Management – Receipting And Reconciliation
Receipting

• Credit all customers with the corresponding monthly payments per the schedules received from the various employers on behalf of customers.
• Keep record of dates of receipting and any challenges encountered
• Update the collection rate table for all employer customers each month.
• Update receipting details with all off payroll collections to determine actual collection rate for the month.
• Compare the collection records with details on view to determine any inconsistencies and investigate accordingly.

Manual Receipting

• Reconcile manual payments captured at the branches with records from the finance department
• Approved all captured  manual payments  made in Baylend after reconciliation with Finance
• Reconcile all payments made directly into the company’s bank account with finance, capture and approve payments in Baylend.
• Capture all direct debit payments in Baylend and approve them accordingly
• Provide detailed report and trend analysis on all off payroll receipting for the month.

Reconciliation

• Review receipting  data to separate  all over payments, non-payments and underpayments for further analysis
• Review individual accounts of all non-payments and under payments to establish actual cause of non-payment or underpayment
• Prepare list for the submission to employer for feedback on the causes of non-payment after internal reconciliation and updating of individual accounts.
• Submit list of all first cycle non-payments and under payments to the branch support team for further investigations using loan contract details
• Submit the list of all non-payments and under payments to the off payroll management team to contact customers.
• Keep detailed track of all reconciliation activities carried out in the month.  
• Analysis of payroll related feedback and analysing performance of collections

Resubmissions

• Prepare a list of all non-payments to various employer customers for feedback
• Follow up on all resubmissions for feedback on time
• Update all accounts based on feedback received from employer customers
• Recommend the appropriate codes for various accounts based on feedback received
• Ensure resubmission process is done correctly and tracked continuously

House Keeping

• Ensure all payroll deduction files are analysed and customers’ accounts are duly credited before month end.
• Ensure feedback loop is maintain to improve origination process
• Liaise with Branch Support to receive related data for loan documents

Required Skills or Experience

• A minimum of Higher National Diploma.
• Over 3 years’ experience in running collection, specifically with unsecured lending
• Strong self-motivation, with ability to work independently and under pressure

Competencies Required (Skills & Abilities)

• Good knowledge of application software such as MS Word, Excel and Access
• Must be able to meet target on scheduled time
• Excellent communication and interpersonal skills
• Must be willing to travel to customer sites
• Must be highly assertive