Job Description

Our client, a real estate and construction company is currently seeking to hire a proactive Residential Manager to help with their operations in Ghana.

Role Profile

The successful candidate will coordinate all operations and activities of the Residence, including staff supervision, acting as agency/community liaison, and directing resident training, programming and family support.

Duties/ Responsibilities

• Monitor, control and implement procedures as detailed in the hotel policies and procedures manual.
• Follow up on all decisions made by the G.M. and the Executive Committee for successful implementation.
• Interact with clients, guests, government officials, suppliers, and other important individual in the community in promoting the hotel.
• Foster open and supportive communication with families and other community organizations and agencies.
• Monitor staff performance management, including evaluations and developmental plans, disciplinary actions, etc., for all program staff as scheduled.
• Arrange and schedule all trainings for all program staff.
• Participate in the interviewing and hiring of new staff.
• Inform supervisor as needed about pertinent issues.
• Coordinate staff and beeper schedules.
• Ensure completion/submission of all required daily, bi-weekly, monthly, quarterly and annual reports as scheduled.
• Routinely review all required reports, logs, mail, requests, etc. as needed, maintaining an organized filing system.

Required Skills or Experience

• Bachelor degree in Hotel Management, Business Administration or relevant discipline
• 10 years in hotel management experience in a similar capacity, preferably in a 5-star class environment

Requirement

• Must knowledgeable and have proven achievement in key hotel operations, Ideally with sales experience
• Excellent oral and written skills (in English) required for communication with consumers, agency staff and community agencies.
• Must have knowledge in rental management
• Must have a positive attitude toward challenges and the drive to excel
• Posses professional disposition with excellent communication and interpersonal skills
• Proven record of high performance.
• Must possess great organisation skills
• Negotiations and conflict resolution skills
• Must have strong client relation experience