Jobsinghana.com
 

Customer Service Representative and Call Center Representative

JOB SUMMARY

Company Jobsinghana.c...
Industry Consumer Prod...
Category Customer Serv...
Location Accra
Job Status Short-term
Salary GH¢ 
Education DBS, HND, Deg...
Experience N/A
Job Expires Nov 08, 2017
Contact ...
 

Job Description

Customer role for Six month project

  • Respond timely and effectively to Member queries received via all channels of communication, in accordance with standards & targets.
  • Ensure the highest levels of service and response accuracy
  • Accurate & timely processing of orders & Back Line activities with associated tracking in accordance with standards and Service Level Agreements
  • Ensure familiarity with Self education, Information search, effective use of in-house and external training materials to achieve optimised performance
  • Conform to all Contact Centre disciplines (Log In/ Log Out/ HCM / Not Ready Codes/ Rotas & schedules…)

Required Skills or Experience

  • An outgoing and positive attitude with the ability to positively influence.
  • An exceptional service track record with proven levels of focus within this arena
  • A desire to exceed Members expectations and passionate about making a positive contribution to the team, internal customers and Members
  • Highly capable of engaging with Members to coach, up educate & positively influence
  • A fast learner with experience of change management
  • A self-motivator with excellent organizational skills
  • Demonstrates excellent verbal and written communication skills.
  • Excellent interpersonal skills.
  • Command of the English language (in addition to local language)
  • PC literacy is essential.
  • Strong Word Processing Skills
  • Ability to work independently and as part of a team

How To Apply

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Note

Please note, employers receive numerous applications per posting and will only shortlist the most qualified candidates. Also Jobsinghana.com is not involved in any decision made by an employer/recruiter and therefore does not guarantee that applications sent will result in a candidate being shortlisted/selected for that position.
 
 
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