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JOB SUMMARY |
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Company | Plato Consult... |
Industry | Telecommunica... |
Category | Customer Serv... |
Location | Accra |
Job Status | Contract |
Salary | Not Specified |
Education | -:- |
Experience | N/A |
Job Expires | Not Set |
Contact | Plato Consult... |
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Job Description A Reputable Multinational Telecommunications Company JOB PURPOSE: The successful applicant shall deliver a World Class Customer experience. He / she shall serve customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to the Team Lead. ROLE SPECIFIC REQUIREMENTS: · Answer enquiries by clarifying desired information; researching, locating, and providing information · Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities · Clarify desired information; complete transactions and forward clients requests · Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features · Keep equipment operational by following established procedures and reporting malfunctions · Update job knowledge by studying new product descriptions; participating in educational opportunities · Accomplish organizational mission by completing related results as needed · Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures. Required Skills or Experience · Possess CCNA or CISCO certification · Post National service experience · Experience in similar role in a telecommunication industry , a customer service role or call centre role is a plus · Proficiency in the use of Computer programs, specifically MS-Word, MS-Excel, MS-Power point plus any other programs outside the MS suite. · Ability to analyze information PERSON SPECIFIC REQUIREMENTS: · Excellent communication skills · Customer Centric · Attention to Detail · Exceptional customer service skill · Ability to Multi-task How To Apply Sorry, job has expired.
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