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EXPERIENCE CENTRE AGENT - ADSL

JOB SUMMARY

Company Plato Consult...
Industry Telecommunica...
Category Customer Serv...
Location Accra
Job Status Contract
Salary Not Specified
Education -:-
Experience N/A
Job Expires Not Set
Contact Plato Consult...
 

Job Description

A Reputable Multinational Telecommunications Company

JOB PURPOSE:

The successful applicant shall deliver a World Class Customer experience. He / she shall serve customers by determining requirements; answering enquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to the Team Lead.

ROLE SPECIFIC REQUIREMENTS:

·  Answer enquiries by clarifying desired information; researching, locating, and providing information

·  Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities

·  Clarify desired information; complete transactions and forward clients requests

·  Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features

·  Keep equipment operational by following established procedures and reporting malfunctions

· Update job knowledge by studying new product descriptions; participating in educational opportunities

· Accomplish organizational mission by completing related results as needed

·  Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.

Required Skills or Experience

 · Possess CCNA  or CISCO certification

·  Post National service experience

·  Experience in similar role in a telecommunication industry , a customer service role or call centre role is a plus

·  Proficiency in the use of Computer programs, specifically MS-Word, MS-Excel, MS-Power point plus any other programs outside the MS suite.

·   Ability to analyze information

PERSON SPECIFIC REQUIREMENTS:

·   Excellent communication skills

·   Customer Centric

·   Attention to Detail

·   Exceptional customer service skill

·   Ability to Multi-task

How To Apply

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Note

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