Job Description

• Designation: Recovery Officer
• Branch:     Head Office
• Start date:  1st November, 2017
• Expiry date for internal applications:  18th October, 2017 (Close of business)
• Working hours:    Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities.

Description:

• To ensure SMS reminders are sent to all clients before loan repayment dates.
• Too call all clients on loan repayment dates to remind them of their obligations
• Contact default clients by phone to recover amounts in arrears.
• Periodic client visitation as may be directed by the Head of New Business.
• Prepare and submit daily arrears report to the Head of New Business.
• To work within the team's target to reduce growth in delinquencies
• To achieve the agreed target on amount collected, calls etc. for the month and year
• To update smart sheet/creditease with all customer details and agreements reached
• Effectively resolve issues with angry and upset customers on phone.
• Develop positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to collect arrears from different customer situations.
• Apply appropriate actions to effectively control a telephone call.
• Other collections activities that may be assigned to you by the Head of New Business

Required Skills or Experience

• Higher National diploma or above
• Must have at least one(1) year experience in a similar role

Skills / Attributes:

• Hard working and driven;
• Excellent communication skills;
• Excellent knowledge of accounting and tax principles;
• Positive attitude;
• Excellent management skills;
• Accurate and fast worker;
• Good interpersonal skills;
• Neat and organized person.