Job Description

• Responsible for all customer communications, conflict resolution, and 
• Provides regular two-way communication between the customers and team, to provide strong team representation and set proper customer expectations
• Cultivating prospective relationship 
• Communicating courteously with customer’s by telephone, email, letter and face to face
• Keeping accurate records of discussions or correspondence with customer 
• Writing reports analysing the customer service that our organization provides
• Managing a client portfolio (loans and deposits), micro businesses analysis (70% of the time spent on the field)

Required Skills or Experience

• A minimum of a Degree required
• At least 1-3 years working experience 
• Excellent communication and listening skills
• The ability to explain complex information clearly and simply
• Good sales and negotiation skills
• An interest in financial products and markets
• Good mathematical and computer skills
• Plenty of drive, initiative and motivation
• An honest and trustworthy manner
• Attention to detail
• The ability to analyses and research information