Job Description
Responsibilities include:
- Provide IT support for TFMC Ghana. Maintain and support IT equipment in meeting rooms and conference rooms. Support Computers, Printers, and Mobile phones
- Maintain, update and track IT Assets according to the defined processes (Computers, Printers, Monitors, data accessories, Software, Network, and Server etc.)
- Provide training to end users (Induction training, SharePoint, including required adhoc training
- Ensure that Support tickets are handled according to defined support concept and support processes
- Provide feedback on areas that require further improvement within the department
- Provide required information to IT Enterprise Management team and Local Management team in creating AFE documents
- Assist the IT Enterprise operation team in daily operation. Ensure that TFMC software and Hardware are used according to external and internal rules. Oversee Network services related to Ghana in close operation with IT enterprise Network team
- Provide end user training according to TFMC requirements to all supported end users in TFMC Ghana
- Prioritize and solve IT Tasks according to Defined Services, Processes, standards, and policies for IT
Required Skills or Experience
- Bachelor Degree in a related field
- Must have 3+ Years IT professional experience. ITIL v3 Foundation certification is an added advantage
- Strong knowledge about Workplace services
- Excellent customer service orientation and knowledge of applicable best practices, policies, and procedures
- Strong Knowledge about IT Service Management and IT support processes with focus on Service request, Service Catalogue, Incident, Problem, Asset and Change
- Strong Knowledge about how to use and utilize SCCM, Air watch, WebEx, Video conference, SharePoint, AD, UC, Service Manager, MS office applications
- Strong knowledge about Services delivered by IT Enterprise operation
- General good knowledge about IT infrastructure, hardware, and software
- Good knowledge about Project Management
- Very Broad knowledge of IT Systems and IT Solutions
- Strong problem Management knowledge and actively perform the role as Problem Analyst
How To Apply
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