Job Description

• Designation: Branch Manager
• Branch: Kumasi
• Start date: 4th January, 2018
• Expiry date for applications: 15th December, 2017 (Close of business)
• Working hours: Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities. Every alternate Saturday and otherwise

• Responsible for all administrative and sales staff specific to manager’s allocated branch and their success as a team in terms of exceeding sales targets.
• Responsible for driving the sales force of all Independent Sales Executives (where applicable), recruitment, training and retention thereof and for the success of the sales targets that will be set.
• Where applicable, responsible for the implementation of regular “refresher training” on an ongoing basis to ensure ISEs are constantly up to date with any changes in policies.
• Responsible for the full day to day operations of the branch teller.
• Responsible for ensuring that all files are activated within 24 hours after disbursement.
• Responsible for assisting the Area Manager in terms of developing and implementing effective marketing and advertising strategies.
• Where applicable, the Branch Manager is responsible for achieving both the Independent Sales Executive and “walk-in” component of the branch target set.
• Responsible for all personnel in the Branch, ensuring their well-being and ensuring their compliance with all Company Policies and Procedures.
• Responsible for assisting the Area Manager in terms of developing and implementing effective marketing and advertising strategies.
• Responsible for maintaining adequate loan quality controls at the application stage.
• Responsible for the execution of the company’s credit policy at the application stage.
• Responsible for ensuring the Branch is always kept clean and tidy.
• Responsible for handling customer services and any other after sales services which may be applicable.
• Responsible for ensuring proper maintenance, good housekeeping as well as safe custody of all company property.
• Responsible for any reporting to Head of Branch Operations, Area Manager and other Izwe staff as may be required by your relevant managers.

Required Skills or Experience

• Educational requirements:
  • Higher National Diploma
  • A Bachelors’ Degree is recommended (majoring in Sales or Marketing is an advantage)
  • Branch management experience at a bank or micro-lender essential
• Excellent knowledge of IT systems including Microsoft office and e-mail (Credit Ease experience is an advantage).

• Hard working and goal driven;
• Excellent communication skills;
• Excellent sale skills;
• Positive attitude;
• Excellent management skills;
• Accurate and fast worker;
• Good interpersonal skills;
• Neat and organized person.