Job Description

• PROJECT OR DIVISION: Operations
• REPORTS TO: Operations Director
• LOCATION: Based in Tamale

PURPOSE

The Guest House Manager plays a key role in overseeing the general operations of the guesthouse, including: housekeeping, food services and customer care. He or she supervises and trains personnel in all aspects of day-to-day activities, assigned responsibilities and ensures the work is carried out timely and efficiently. He or she is expected to supervise the Guest Houses in other regional offices in Bolga and Wa, if/when these guest houses are opened. Also, s/he is expected to supervise staff, attend to guests’ needs and requests, while keeping the guesthouse running smoothly and accounting for its resources financially. 

Guesthouse Manager Responsibilities include but not limited to:

• Provide effective supervision to Guest House Staff, including kitchen manager/cook, assistant and cleaner, among others.
• Create an environment that ensures consistent guest satisfaction and courteous service.
• Ensure proper coordination of guest house visitors by liaising with Operations Manager & Guest house staff; keeping track of incoming and outgoing guests (lodging inventory).
• Ensuring guests completes all necessary documents while checking in and out.
• Preparing and sending quarterly report of lodging inventory.
• Ensure prompt response to issues that arise with the operations of the guesthouse by effectively maintaining and monitoring repairs and installing guesthouse facilities. 
• Ensure guests and employees are safe, assisting in the maintenance of proper emergency and security procedures for the guesthouse weekly
• Supervising the kitchen staff to ensure the source of food ingredients are safe and clean. 
• Accurately manage daily operations, inventory register, purchase records and weekly property inspections to ensure property and work areas are maintained to standard. Do daily checklist for Guestrooms and kitchen.
• Ensure adherence to the Ghana Tourism Authority Rules for the operation of guesthouse in Ghana.
• Ensure proper coordination of procurement of guest house equipment, food supplies, and services (e.g. Internet and communication, utility bills etc.);
• Ensure all guesthouse charges raised for occupancy, food and laundry documentations are duly completed;
• Ensure policies and guidelines on accounting and general operations of the guesthouse are strictly followed.

Accounting Responsibilities includes but not limited to:

• Ensure all processed documents are collated, recorded, and properly filed on daily/weekly basis in compliance with organizational policies.   
• Developing monthly budget for guest house, and liaising with Kitchen Manager to develop kitchen budget and submission of monthly retirements.
• Maintain a register for inventory supplies and non-expendable properties and ensure the safety of properties in the Guest House.
• Ensure that all cash in excess of petty cash limit for the operation of the guesthouse is deposited at bank and properly documented with Accounts office.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Work with the Accountant to keep proper records for all revenues and expenses for Guesthouse & Vehicle rental.
• Prepare to take on additional responsibilities related to the job area.

Required Skills or Experience

• Graduated from university with degree in Accounting, Business and Hotel Management
• 2 years relevant work experience,  
• Well organized, flexible time schedules, and hardworking.
• Good business acumen, strong leadership and motivating skills.
• Excellent numerical, Good spoken and written communication skills.
• Team-work and problem solving
• Financial, budgeting and stock-taking skills.
• Knowledge of food hygiene, good at thinking quickly and sorting out problems on the spot.
• Ability to Speak; Twi, Hausa, Dagbane, Dagaare, or Any other Languages from the Northern three regions of Ghana.
• Microsoft Word and Excel
• Ability to learn and follow instructions.

PERSONAL ATTRIBUTES

• Collaborative and thrives in a team environment 
• Excited by and open to new ideas and new ways of doing things
• Demonstrated honesty, integrity, and strong work ethic 
• Demonstrated ethical behavior in all areas of responsibility
• Cooperative and supportive attitude and behavior
• Willingness to take on additional areas of responsibility relevant to the role
• A high level of commitment to organizational values and objectives