Job Description

• Troubleshoot, reproduce, document and resolve customer-related issues by knowledge of the company's product stack and technologies.
• Understand, set, manage and exceed customer expectations
• Create and maintain documentation, process standards and service information.
• This is a customer-facing position that requires total professionalism

Required Skills or Experience

• Unix/Linux Knowledge required.
• Basic knowledge of Mobile Technologies
• Ability to work early morning or late night shifts
• Software troubleshooting knowledge and experience
• Organisation and attention to details
• Outstanding written/verbal communication and interpersonal skills
• A passion for working directly with customers and a team player
• Must be able to multi-task and have impeccable follow through skills
• Must be able to readily answer support related emails, phone calls and other channels sources
• Intermediate understanding of network technology
• Self motivated, works effectively with minimal supervision (NO MICROMANAGING)
• Knowledge on Kannel is an advantage.