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EXPERIENCE CENTER AGENT - FRONT OFFICE

JOB SUMMARY

Company Plato Consult...
Industry Consulting
Category Customer Serv...
Location Accra
Job Status Contract
Salary Not Specified
Education HND / Degree
Experience N/A
Job Expires Not Set
Contact Plato Consult...
 

Job Description

A Reputable Multinational Telecommunications Company

JOB PURPOSE

The successful applicant shall deliver World Class Customer experience. He / she shall serve customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database and determining eligibility. The role reports to a Team Lead

ROLE SPECIFIC REQUIREMENTS

  • Answer enquiries by clarifying desired information; researching, locating, and providing information
  • Resolve problems by clarifying issues, research and explore answers and alternative solutions, implement solutions, escalate unresolved problems to appropriate authorities
  • Clarify desired information; complete transactions and forward clients requests
  • Advertise additional services by recognizing opportunities to up-sell accounts; explaining new features
  • Keep equipment operational by following established procedures and reporting malfunctions
  • Update job knowledge by studying new product descriptions; participating in educational opportunities
  • Accomplish organizational mission by completing related results as needed.

Required Skills or Experience

  • First Degree/HND
  • Post National service experience
  • Customer service or Call Center experience is a plus

PERSON SPECIFIC REQUIREMENTS:

  • Excellent communication skills
  • Customer Centric
  • Attention to Detail

How To Apply

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Note

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