Job Description

Duties and responsibilities but not limited to:

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions are taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Cross selling of products and services.
• Assists customers with intermediate and advanced account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, products or services, and other transactions as requested or assigned.
• Maintains and reconciles a cash drawer, adhering to organization cash handling & security policies and procedures.
• Greets customers, ascertains customers' needs and directs them to the appropriate department. Informs clients of new services and product promotions.
• Researches and resolves customer service issues within given authority, acting as the liaison between the customer and the organization when necessary.
• Complies with organization operations and security procedures in accordance with policy and standards.
• Opens new business accounts and delivers related business products/services.
• Performs other duties as assigned.

Required Skills or Experience

Desired Skills

• Good communications skills (written & verbal)
• Ability to listen and active problem solving skills
• Good interpersonal skills and a team player
• Sound reasoning and judgment skills.
• Pleasant personality and self - confidence 
• Detailed oriented
• Exceptional customer service skills
• Strong numeral skills and analytical skills
• Ability to work under pressure and meet deadline
• Possess general computer knowledge
• Decorum and proactive