Job Description

• Manage the accommodation within the approved budget guidelines.
• Plan and prepare work schedules for the accommodation and laundry personnel. Achieve a high degree of customer acceptance.
• Comply with customer requests in a timely, friendly and efficient manner.
• Ensure that accommodation staff are effectively deployed to enable prompt room service at the agreed times.
• Ensure employees under their supervision work in a healthy/safe and are environmentally aware.
• Ensure all deliveries are checked and stored in accordance with company procedures.
• Ensure that any customer complaints are dealt with to the customer’s satisfaction or forwarded to the catering manager in a timely manner.
• Ensure that good stock rotation procedures are followed (First in, First out) to minimize the wastage of commodities.
• Continually monitor the standard of operations and ensure that contractual obligations are met.
• Ensure that all accommodation staff are made aware of their responsibilities and receive the necessary training and guidance to improve overall performance.
• Ensure the highest standards of hygiene/cleanliness are maintained at all times and all staff are well presented.
• Ensure that all staff understand and adhere to the site specific approved cleaning schedule.
• Ensure that materials, such as chemicals, are used in accordance with manufacturer’s instructions (Example: dilutions, storage, harmful effects etc).
• Ensure compliance with all Francois Marine Services and client policies and procedures, including adherence to all health and safety standards, policies and procedures.
• Ensure all staff have a healthy/safe and environmentally friendly working environment. Report any unsafe acts or conditions to the safety officer and catering manager as soon as possible.
• Ensure that defective equipment is reported to the appropriate person and properly recorded.
• Report, and when appropriate take action, for incidents of loss, theft, damage or unacceptable raw materials.
• Participate in team meetings and contribute ideas that will make the workplace healthier/safer more environmentally aware and more productive.
• Conduct and/or attend training specific to your particular vessel.
• Ensure regular communication is maintained with the catering manager and issues dealt with in a timely manner.
• Carry out other duties as requested by the catering manager that could further enhance the overall service and efficient running of the catering operation.

Required Skills or Experience

• A minimum of five (5) years proven work record with written references to show levels of expertise and experience.
• OPITO BOSIET/FOET
• Seafarer Book
• Seafarer Medical
• Proficiency in Security Awareness
• Proficiency in Security Duties
• Basic Health & Hygiene,
• First aid qualification, (If required)
• Certificate of medical fitness
• Relevant industry experience, including proven management skills in a similar catering operation
• Demonstrate the following
• An understanding of operating a catering business according to strict budgetary constraints
• A working knowledge of a supervisor’s responsibilities concerning health and hygiene
• Ability to manage designated human resource issues
• Computer literacy - Microsoft word, excel and Outlook