Job Description

• Provide a professional, advisory and executive support service to the Director of Guest Services to assist in meeting the strategic goals of the rooms division.
• Ensures that standard operating procedures (SOP) regarding front office operations are observed.
• Continuously strives with the team to provide bespoke and uncompromising services.
• Monitor and review Quality Standards for the department.
• Implement strategies aimed at increasing room occupancy and revenue and Quality Standards.
• Prepare relevant departmental operational and manning budget for coming year for approval.
• Prepare management and supervisory rosters and review and approve weekly roster for Front Office 
• Attend promptly to all guest complaints and requests and resolve
• Participate in the preparation of the Strategic Business and Operating Plans.
• Maintain all Front Office, Guest Service records.
• Ensure compliance with legislated health and safety requirements within the workplace.
• Report on changes in standards and on performance against standards.
• Complete an annual review of employee manual and operations protocols (FOE manual) and assist in continued development and refinement of this document.
• Effectively communicate and enforce company rules and regulations. 

Required Skills or Experience

• Degree or  HND or relevant experience in a 2 -3 star hotel environment.
• 2 years’ experience as Assistant Front Office Manager / Front Office Manager
• Additional language preferred 
• Ability to use Microsoft package efficiently
• Living at Dodowa or its environs is an advantage