Job Description

• Department: Banking Operations
• Location: Head Office

• Ensure compliance with Banking rules, regulations & procedures. .
• Ensure that branches operate in accordance with the Company’s Operations Manual
• Monitor progress and performance in all areas of branch operations at all levels
• Provide direction to branch operations issues
• Promote activities, processes and products which enhance the Company’s  image with its clients
• Ensure high quality customer service & customer relationship management
• Ensure that errors are minimized with respect to branch operations.
• Ensure that internal control measures are properly followed. 
• Ensure that security systems function effectively
• Ensure performance evaluation of objectives and targets set for the branches & staff members, explain variance and find corrective measures for implementation.
• Periodic review of progress against objectives
• Ensure clarity of business objectives among Branch Operations staff.
• Manage the movement of bullion van for cash picks
• Reconciliation of Inter Branch
• Leave management and Relieve team

Required Skills or Experience

• A relevant first degree in Business administration, Banking and Finance, Accounting or Social Sciences and a member of CIB
• Minimum of 5 years work experience in banking operations.
• Working knowledge of T24
• Sound knowledge of the regulatory framework of the Savings and Loans industry
• Sound written & verbal communication skills
• Must be computer literate
• Must possess strong analytical and disciplined approach to documenting processes
• Ability to plan, organize, direct and coordinate events from conception to delivery
• Must be smart and able to work under intense pressure