Company Profile

Green Earth Organization is a Non-Governmental Organization based in Accra. The aim of Green Earth Organization is to help halt environmental degradation, conserve and restore the environment geared toward sustainable development.

Job Description

As part of measures taken by our esteemed organization to boost the relationship between our organization and it numerous clients we seek to engage the service of a Client Relationship Officer to foster the relationship that exist between us and our clients.

Duties:

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPI’s as set by the Head of Sales.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Required Skills or Experience

• HND/Degree
• Strong interpersonal skills and an ability to build rapport with customers.
• Hardworking with a strong work ethic.