Job Description

• Department: Banking Operations
• Location: Head Office
• Reports to: General Manager, Managing Director
• Directly supervises: Head Office Operations, Branch Operations,

JOB PURPOSE
The Senior Manager, Banking Operations is responsible for ensuring that Banking Operations of the Company are performed in line with laid down procedures and implement strategies to enable the organisation meet its goals.  

DUTIES

• Responsible for overall Banking Operations
• Provide innovative and creative leadership in the establishment and maintenance of management and operational systems to ensure added value and customer-oriented focus.
• Manage operational staff resources and effectively administer performance evaluations and coaching for optimal skill development in the areas of Deposit Mobilization, IRA Administration, E-Banking and Project Management.
• Oversee, supervise and coordinate all branch activities at the head office  
• Oversee the Compliance and Internal Audit area of the Bank to ensure policies, procedures, and controls are properly administered. 
• Oversee operational elements of deposit services and e-Banking to ensure account processing workflow execution is effective, efficient and timely. 
• Execute appropriate level of fraud monitoring and prevention activities, especially in the e-Banking environment. 
• Reports operational volume, trends, risk elements, and fraud performance factors to Senior Management on a consistent basis. 
• Responsible for implementing strong deposit mobilization and e-Banking internal policies and procedures to ensure the control standards are effective and meet regulatory expectation. 
• Oversee the Core Processing Account to ensure core processing feature/functions meet service level expectations and collaborates on new features to support the Bank’s strategic initiatives.
• Participate as Operational Lead on new initiatives that support the Bank’s Strategic Plan. 

KEY PERFORMANCE INDICATORS

• Good relationship with internal and external customers
• Profitability and viability of branches

Required Skills or Experience

• A minimum of a 1st degree in a relevant discipline and a Chartered Member of CIB
• A 2nd degree qualification is an added advantage  
• Minimum have 10 years work experience

Technical

• Excellent Leadership skills
• Risk Management skills
• Excellent numerical abilities
• Possession of strong analytical skills 
• IT proficiency particularly in use of Banking Application – T24, and MS Excel 

Managerial 

• Ability to plan, organize and execute work activities. 
• Possession of excellent organizational and time management skills
• Ability to handle multiple tasks at the same time maintaining attention to detail
• Ability to work with minimal supervision
• A strong sense of purpose and responsibility
• Possession of exceptional leadership skills
• Ability to network and build long lasting relationships effectively
• Discerning, People oriented and assertive 
• Good Coaching and listening skills 
• Ability to give and receive constructive feedback
• Customer centric, deep industry/sector insight 
• Entrepreneurial & Innovative

Personality 

• Excellent interpersonal and communication skills
• High sense of integrity and sound judgment 
• Organized and proactive
• Team Player
• Ambitious
• Result Oriented
• Disciplined
• Pleasant physical appearance and disposition