Job Description

Job Purpose
The purpose of this role is to provide strategic leadership and management on all aspects of ASCO’s Business operations and to continuously improve effectiveness and performance. The Import and Export Manager will manage and lead on proper invoicing, documentation and timeliness for Freight exports, imports and clearing.

Key Responsibilities

• Study of Clients’ documents to assess completeness of documents required for completion of the job.
• Supervise Client Job sheet to inform clients and management on various stages of jobs prepared by Client Relationship Associates (CRAs).
• Supervise Gc-NET Custom declaration as per client request within legal framework of customs.
• Liaise with stakeholders to ensure the smooth clearance of cargo
• Keep track of all pending jobs.
• Ensure that all relevant documents needed for customs clearance have been provided by clients.
• Ensure that CRAs request relevant documents for clearance on time, which are required to enable smooth clearance process, which may have been omitted during the initial handing over of documents.
• Daily follow up on the status of jobs of clients.
• Ensure accurate recording of clients’ updates and periodic communication is sent to all clients.
• Keeping track of clearance to make sure we maintain clearing time of 3 working days after receipt of duty cheques and improve this KPI over time.
• Follow up with existing Clients for new files to meet targets set for the year.
• Responding to queries on files from Clients when it appears to be above the level of the responsible CRA.
• Responding to queries from customs in relation to jobs we are handling.
• Sensitize field staff of new policies introduced into the industry by Stakeholders.
• Resolve all issues relating to clearing of cargo from port.
• Supervise all reports generated from the Operations desks.
• Prepare and Submit reports of files received, pending and completed on a weekly, monthly and yearly basis.
• Apply Customs Law to inform and advice client and company on best approach to solving problems.
• Ensure all pending jobs are perfected and closed with Customs.
• Handle all Exemptions processing & suspense regime related issues.
• Train subordinates to come up to take on role in case of absence from work.
• Advice Clients on relevant documentation required for imports.

Required Skills or Experience

• Minimum of first degree in Business Administration or its equivalent from a recognized tertiary institution
• Second degree in Operations or Strategic management will be a plus
• At least 5 year post national service experience in a similar role
• Proficient at Microsoft Office products

Competencies (where applicable)
Technical

• Customer Centric
• Understanding of Industry Performance
• Maximize staff utilization

Personality

• Flexible
• Attention to details
• Excellent communication skills
• Committed
• Deadline-Oriented

Managerial

• Tracks and measures team performance
• Provide high-impact performance feedback
• Enforce Organizational Standards
• Emotionally Intelligent
• Excellent interpersonal skills