Job Description

Report To: Assistant General Manager & Business Developer

Job Summary

The job holder will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephone systems throughout the hotel.

Job responsibilities

• Committed to delivering high levels of customer service
• Respond courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms
• Responsible for smooth functioning and co-ordination of vendors for guest internet, Property Management Systems-PMS, POS, Telephone system and other Software Vendors.
• Ability to troubleshoot hardware and software problems
• Responsible for overseeing and handling network configuration, Servers, workstations, Networking equipment. Email accounts, and support for server/desktop infrastructure
• Keep updated with latest hotel technology and security risks on regular basis
• Must be aware of IT security policies and ensures implementation through regular staff training
• Monitor and maintain proper inventory of hardware and software license
• Perform other IT or Systems related task assigned by the management

Required Skills or Experience

• Excellent communication and listening skills
• Ability to work under pressure
• Excellent organizational and prioritization skills
• Minimum of 6 years’  experience in IT and 3 years experience in a supervisory role in  required
• Minimum of Masters Degree  in  IT required
• A professional qualification will be an added advantage