Job Description

Report To: Front Desk Supervisor

Job responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Register guests by collecting necessary informations(like contact details and exact dates of their stay
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized VIP customers and event attendees
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Required Skills or Experience

• Must have atleast two (2) years’ experience in a luxury hotel environment
• Must have strong organizational skills
• Must have customer service attitude
• Strong communication and interpersonal skills
• A Bachelor’s degree required. A Master’s degree will be an added advantage
• Must have intermediate skills with Microsoft office products