Job Description

Leadership Role:

• Champions the clinic and organization’s mission consistently through actions, and communication.
• Effectively communicates and implements organizational projects and goals in a timely manner.
• Provides feedback in a timely fashion on potential and real issues to management and works with management to formulate solutions as well implement those solutions.
• Represents Sanford professionally to all stakeholders like vendors, GHS, MOH, District Assembly etc.
• Holds self and all other staff to the highest standards of customer service and safe, quality medical care.
• Utilizes email, video conference, and other communication mechanisms effectively to provide timely feedback to staff and leadership teams.
• Expected to lift up thoughts, ideas, and concerns openly and consistently with leadership and peers to support continuous improvement of clinic and organization.
• Human Resources:
• Complies with all Sanford policies, processes, and procedures and leads compliance for in the clinic
• Works closely with HR and management to address all human resource issues including but not limited to requesting new positions/locum, coordinating onboarding of new staff, ensuring full completion of new hire processes, ensuring completion of termination processes, et cetera
• Carries annual performance review for all staff and works with HR, enforces disciplinary actions according to policy.

Finance, Budget and Procurement:

• Works with finance and leadership to prepare annual budgets.
• Takes responsibility to meet budget plans, reviews monthly financial reports and takes measures to ensure cost control and increase revenue following organizational goals and objectives. 
• Oversees the staff to ensure claims preparation process and submission of claims is done within the set standards and deadlines.

Facilities and Equipment Management:

• Ensures maintenance of clinic and all clinic facilities
• Ensures all clinic equipment are maintained in good operational order, and tracks
• Prepares and maintains a pool of vendors for maintenance and repairs of clinic facility and equipment and keeps an updated record of this pool on appropriate electronic platform
• Personally, ensure that that the clinic staff have water and the generator has fuel at all times

Electronic Medical Record and Reporting:

• Promptly reports EMR and IT issues to the Systems Administrator and Director of Operations and/or US team immediately to expedite troubleshooting and resolve.
• Oversees and ensures that GHS and other reports are completed and filed in a timely and consistent manner.

Required Skills or Experience

• First Degree in the Social Science or Humanities with at least three-year experience in Health Management or Administration.
• Degree in Health Service Administration with at one-year experience in mentorship training.
• Must have completed National Service
• Post Graduate qualification will be an added advantage but not required
• Master’s degree is desired but not required 
• Experience in similar position in private practice will be an advantage