Job Description

• Supervise dispatch Riders, hub operations team, customer service, coordinators & couriers to ensure that every package is picked and delivered within SLA.

Required Skills or Experience

• 3 - 5 years supervisory / management experience in similar environment
• Demonstrated leadership abilities
• Previous experience with courier / express / parcel delivery company
• Comfortable with using MS Office and technology tools.

Technical Knowledge:

• Strong knowledge of courier operations process
• Verbal and written communication skills
• Comfortable with direct people management
• Ability to work under pressure
• Time Management
• Problem Solving
• Process Improvement
• Knowledge of proper freight handling/loading techniques
• Ability to communicate effectively with all levels of operations & management
• Strong interpersonal skills to create conditions for cooperation and high standards of performance from subordinates to ensure targets and KPIs are met
• Strong organizational skills

Behavioral Competencies:

• Good leadership
• Effective communication skills
• Proactive
• Dynamic in approach
• Flexible
• Detail-oriented and focused