Job Description

Purpose Of The Job
The company is seeking an energetic, self-driven and professional individual to join our team as a Credit Controller to handle and ensure speedy recovery of debts from fast moving consumer goods, projects, general trading and assist with decisions, terms and conditions of current sales.The successful applicant must possess strong critical thinking and decision-making skills coupled with a constant drive to perform. This role is critical in maximizing revenue and mitigating credit risk while reducing the books. The ideal candidate will be expected to collaborate with our sales and marketing teams to implement an effective credit control system and resolve overdue debt issues.
 
Responsibilities

• Ensure customers pay on time and follow up on overdue invoices
• Develop the credit control system in collaboration with Sales, Marketing, Finance and company executives
• Continuously follow up on outstanding accounts through interaction with clients, customers and institutions, utilizing all resources available to reduce debtors’ days
• Improve and implement debt collection processes when there are any overdue invoices or payments and recommend legal procedures if necessary
• Hold daily debtors meeting with the collection and sales team to ensure debtors books are reduced
• Available as the point of contact for clients where required to discuss outstanding accounts and implement a plan of action to reassure concerned clients
• Produce daily debtors report and highlight areas of concern and actions
• Maintain accurate records of customer debts, analyze the effectiveness of the company’s credit control system and implement changes to improve profitability and reduce bad debts
• Set weekly, monthly and quarterly targets for team and measure performance of debt collection throughout each quarter.
• Set up the terms and conditions of a sale in collaboration with Business Managers
• Produce monthly and quarterly reports to the General Manager, Finance & Admin on targets and achievements
• Assign weekly duties to team members and explain how those duties are to be carried out, indicating the level of performance expected and communicating how the successful performance of those duties will be measured
• Negotiate repayment plans
• Maintain contacts with clients to ensure invoices are clear for payment
• Resolve internal and external queries around outstanding invoices
• Post and allocate daily receipts to the company’s accounting system
• Provide account information to all departments 

Required Skills or Experience

• A bachelors degree in marketing, accounting, finance, management or law  
• At least three (3) years relevant experience in credit control and collection in the FMCG industry
• Proven track record of debt collection and receivables account management will be advantageous   
• Excellent teamwork, organization and communication skills
• Ability to listen and negotiate winning
• Strong analytical and decision-making skills
• Proactive, initiative driven and result oriented  
• Reliable, honest and trustworthy  
• A valid Ghanaian driver’s license