Job Description

As an IT technical support officer, your job is to monitor and maintain the computer systems and networks of the organization. You will be installing and configuring computer systems, Android point of sale devices, diagnosing hardware and software faults and solving technical and applications problems, either over the phone or in person.

Required Skills or Experience

You'll need to show evidence of the following:

• the ability to think logically
• a good memory of how software and operating systems work
• excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• the ability to work well in a team
• problem-solving skills
• a strong customer focus
• the ability to prioritise your workload
• attention to detail.