Job Description

Purpose of the Role

The driver is responsible for carrying out his duties in a safe, comfortable and professional manner, responsible for presentation of both the vehicle and himself responsible for planning all routes to ensure best journey times, ensuring the route is suitable for the size of vehicle being driven and that DVLA drivers’ hours’ regulations are complied with at all times.

Duties and Responsibilities

Safety

• To follow, at all times, ‘Safety Principles’ and ensure the Health and Safety of others. 
• To ensure that the Personal Protective Equipment (PPE) is always used.
• To ensure that speed limits are observed.
• To check the condition of the vehicle prior to commencing service by:
  • carrying out the safety walk round check
  • ensuring that any defect in the vehicle or equipment is reported as soon as possible to the right person
  • ensuring that the vehicle is clean and tidy before starting service
• To comply with the laws and regulations regarding the use of mobile phones, smoking in vehicles and the use of prohibited equipment (such as games consoles) whilst on duty.
• To be responsible for the health, safety, security, welfare, environmental and fire safety arrangements for yourself, customers and colleagues. This must include attendance at safety briefings and training as required.
• To ensure all safety accidents/incidents are reported using the reporting procedure.
• To ensure a full understanding of emergency and evacuation plans.
• To ensure your vehicle area is kept in a safe and tidy condition at all times.

Customer Service

• To provide a high standard of customer service at all times
• To pre-plan your route and to give on the coach any information that may help them during their journey. 
• To always behave in a friendly and professional way 
• To recognize and assist with the additional needs of children 
• To keep up to date with road closures, diversions or special events which may affect a journey. This is done by reading notices, attending briefings, listening to the on bus radio (if you have one fitted).

Driving License

• To ensure that a valid driving license is held at all times and is available for inspection by a member on staff of the Company
• A driver must ensure that:
  • their license is in date and valid for the vehicle type o their license has the required medical renewals up to date
  • any change to the license which may affect their entitlement to
  • drive is communicated to their line manager (e.g. Sickness, injury or conviction).  
  • their license is made available for inspection in every 6-month period 

Using Information

• To report all safety, security, driving and customer service incidents to the HR Manager as soon as possible
• To report all incidents on the road, likely to affect services to the traffic office as soon as it is safe to do so. 

Reporting for Work

• To report for work at the correct time and location with the correct equipment
• To ensure that a clean uniform is correctly worn at all times when on duty
• Not to report for work when overtired or under the influence of alcohol or drugs.
• To ensure that the relevant notification procedures are followed in the event of absence from work

Staff Development

• To take part in appraisals as required
• To feedback ideas about how services can be improved to the line Manager.

Miscellaneous

• To ensure adherence to all policies and procedures at all times.
• To undertake any reasonable request made by the Company

Required Skills or Experience

• Possession of the patience and tact necessary for contacts with patients, both adult and children, and their caregivers.
• Must be reliable and capable of working independently and remaining calm in case of emergency.

Education and Experience

• Must hold a currently valid driver's license B and have an excellent driving record.
• Should have 5 years of experience
• High school diploma or equivalent and fluency in English required.
• Satisfactory completion of a company training program in passenger assistance techniques, sensitivity training, and map reading, or demonstrated competence based on previous employment experience.
• Satisfactory completion of DVLA driving lessons, first-aid, and seizure training provided by a local emergency medical training facility or a certificate indicating prior successful completion of such training.
• The driver must be someone from Madina, Adjiringanor, or East Legon.