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Membership Assistant

JOB SUMMARY

Company Fairtrade Afr...
Industry Agriculture/A...
Category Customer Serv...
Location Accra
Job Status Full-time
Salary GH¢ 
Education Associated De...
Experience 2 years
Job Expires Oct 11, 2020
Contact ...
 

Company Profile

Established in 2005, Fairtrade Africa (FTA) is the independent non-profit umbrella organization representing all Fairtrade certified producers in Africa. Fairtrade Africa is owned by its members, who are African producer organizations certified against international Fairtrade standards producing traditional export commodities such as flowers, coffee, cocoa, tea, cotton, bananas, mango, and non-traditional commodities including shea butter and rooibos tea. Currently, the organization represents over 1 million smallholder farmers and workers across 33 countries in Africa.
 
Our Vision
A world in which all producers can enjoy secure and sustainable livelihoods, fulfill their potential and decide on their future. 
 
Our Mission
  • To support our members to strengthen their organizations in line with Fairtrade standards.
  • To improve and increase our members’ ability to access Fairtrade markets.
  • To empower our members to advocate for their interests and take active ownership of the global Fairtrade system. 
WHAT WE DO
Our Strategic Plan 2016-2020 provides a comprehensive long-term outline towards achieving our commitment to smallholder farmers, workers, and artisanal miners. By working within the Fairtrade system and with strategic partnerships through country and producer networks, we will deliver on the following: 
  • Deliver relevant valued services to Fairtrade smallholders and workers
  • Build, secure, and sustain access to the market for our members.
  • Advocacy.
  • Build a strong, settled producer network as part of a global system 
WHERE WE OPERATE 
We operate four regional networks: Eastern Africa Network (FTA-ECAN) based in Nairobi, Kenya; West Africa Network (FTA-WAN) based in Accra, Ghana and Southern Africa Network (FTA-SAN) based in Cape Town, South Africa. The North Africa & Middle East Network is through partnerships that are coordinated from the secretariat in Nairobi.

Job Description

WE ARE HIRING: Membership Assistant

 

ABOUT THE JOB

  • TEAM: Western Africa Network – Regional (WAN)
  • LOCATION: Abidjan-Cote D’Ivoire, or Accra-Ghana
  • REPORTING LINES: Post holder reports to: Regional Operation Manager, Fairtrade Africa
  • Staff reporting to this post: None
  • SCALE LEVEL: Officer 1
  • BUDGET RESPONSIBILITY: None

JOB PURPOSE
To act as a point of contact for all members and prospective members, providing timely assistance and co-ordinate all administration relating to the admissions process.

DUTIES & RESPONSIBILITIES
Membership Support

  • Oversee membership applications and undertake all aspects of data entry relating to members in accordance with the agreed data for collection requirements.
  • Conduct key membership tasks including creating invoices and receipts, processing membership invoices and payments, and keeping membership fee payment tracking files up to date.
  • Ensure that all responses to membership enquiries are immediate and to a good standard.
  • Support the joint planning activity and review with producer organizations and ensure timely gathering and distribution of information to producer organizations.
  • Deliver a seamless experience to the members as well as providing support and assistance to team members where needed.
  • Process membership payments and liaise with the Finance and Administration Officer to ensure that financial records reconcile to those on the accounting system.
  • Monitor the provision of membership service to producer organizations
  • Provide logistical and administrative support events and workshops
  • Response to member queries, requests and communications

Reporting and Communication

  • Maintain up to date membership database and producer records.
  • Liaise with the Communications Officer to ensure the clear communication of membership benefits and deliver key information to members.
  • Prepare membership activity reports
  • Conduct outbound calls and correspondence to support member engagement and retention.

Required Skills or Experience

Qualifications
Associate Degree in Business Administration or related field

Experience and Knowledge

  • 2 years’ experience in a customer service role to either a membership or the general public
  • Experience of managing and maintaining data records

Skills

  • Well-developed communication and interpersonal skills
  • Ability to work to deadlines and cope with pressure, multi-task, demonstrate flexibility
  • Proficient in the use of MS Office applications
  • Good data entry skills
  • Reliable, well organized and flexible
  • Excellent attention to detail

How To Apply

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Note

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