Job Purpose
Responsible for attracting and maintaining customers by receiving and responding to customer requests  and enquiries; corresponding with clients to provide product and service support and ensuring customer satisfaction.

Responsibilities

• Interact with customers across digital platforms
• Assist in placing and closing Customer orders
• Explain to potential customers about the various benefits offered by company products and  services
• Respond in a timely fashion to queries and complaints from clients as regards the company’s products
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Resolve customer complaints 
• Exercise professional customer service conduct