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Commercial Operations Officer (COO)

JOB SUMMARY

Company Confidential
Industry Social Enterp...
Category Operations
Location Walewale, Baw...
Job Status Contract
Salary GHS 1,356.00 ...
Education First Degree
Experience 3 years
Job Expires Nov 15, 2020
Contact ...
 

Job Description

  • PROJECT OR DIVISION: Water, Sanitation, and Hygiene (WASH)
  • REPORTS TO: Commercial Operations Manager(s)
  • LOCATION: Walewale, Bawku (Specific locations would be confirmed in your appointment letter)
  • CONTRACT FEE: GHS 1,356.00 Monthly
  • CONTRACT DURATION: 4 Months

PURPOSE
The Commercial Officer plays a key role in supporting the Commercial Operations Manager in credit delivery and management of the finance portfolio of Sama Sama. Responsible for ensuring due diligence in evaluating instalment applications completed at sales pitches, ensuring all guidelines are met, and recommending approval or disapproval of such credit applications. Also responsible for ensuring timely payments by clients in their portfolio, and following up on delinquent clients.

REPORTING RELATIONSHIPS
The Commercial Operations Officer (COO) reports directly to the Commercial Operations Managers, and works closely with other project team members and other managers especially Sales Manager, Customer Service and Production Manager.

CORE RESPONSIBILITIES - Modifications may be made at any time

  • Travel to customer homes or workplaces to meet and complete the credit request and all associated requirements from prospective customers and assess credit worthiness.
  • Ensure customers understand the repayment schedule and follow-up on delinquent payments.
  • Ensure customers understand payment terms and ways of making payments.
  • Mitigate and manage customers’ attempt to cancel orders.
  • Achieve monthly targets.
  • Manage client files, relationships and lead in client acquisition.
  • Suggest effective credit payment scheme for customers.
  • Administer credit collections from customers.
  • Take on any additional works as required by the Commercial Operations Manager.

Required Skills or Experience

  • Graduated from university with a degree in Business Administration, Accounting Economics, Mathematics or other relevant areas.
  • Three (3) years work experience, previous credit administration and/or microfinance role is a plus.
  • Understanding of basic credit principles and practices.
  • Collecting, analyzing and compiling data and preparing reports
  • Ability to maintain accurate and up to date records of clients.
  • Experience in work planning, report writing and record keeping.
  • Excellent spoken and written communication.
  • Ability to Speak; Dagbani, Twi, Hausa, Dagbane, Daagare, Mampruli, Gonja, Gruni/frafra, Kusasi, Kasen, Waali, Sissali, Moshie, Ewe or any other languages from the Volta and three northern regions of Ghana.
  • Knowledge of Microsoft Word, and Excel are required; Experience with Salesforce is a plus.
  • Holds a Valid License and capability to ride a motorbike.

How To Apply

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