Job Description

Our client, a leading global provider of Information Technologies is looking to hire a proactive IT Project Engineer (Mining Sector) to support their operations in Ghana.

Role Profile

The successful candidate will be responsible for active work on product/project deployment of complex mining Fleet Management solutions in a hands-on manner. He/She will also Support and maintain software.

Responsibilities

• Deliver bespoke customization as required
• Troubleshoot system issues
• Own and implement customer system configurations
• Implement system customizations using scripting tools
• Participate in onsite system installation efforts
• Undertake complex problem solving involving multiple integrated systems
• Coach, manage and monitor the performance of Project Engineers in the region
• Coordinate the day to day activities of the Project Engineers and other technical staff and or contractors including scheduling onsite work to meet project/service deadlines
• Develop and manage continuous improvement of Project Engineering software processes, procedures and documentation
• Ensure that relevant stakeholders are aware of risks and or issues with the product and the technical solutions being deployed to customer sites
• Escalation of critical issues requiring other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting team’s representative
• Maintain technical knowledge of the current and upcoming product offerings
• Maintain knowledge of current, new and evolving strategies and technologies in relation to systems support through appropriate industry links and professional memberships
• Regular report of current project issues, including updates on status and resolution methods
• Serve as primary source of help and assistance for the Project Engineers and other technical staff
• Utilize relationships developed with customers and other contacts to advise Mining
• Services Team of potential issues affecting customers as well as other opportunities for the company
• Work collaboratively with the sales team in a pre-sale’s capacity (e.g. attending / leading technical presentations)
• Represent the company in a helpful, professional and courteous manner at all times
• Maintain, enhance and adhere to company documentation and report standards, systems and processes
• Compliance with company’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others
• Other duties as required from time to time

Required Skills or Experience

Education/Experience

• Bachelor’s degree or foreign degree equivalent in Engineering (Computer / Mining / Electrical/ Electronic), Computer Science, or a related field
• 3 years experience in job offered, or as a software engineer, software consultant, mining engineer, or related occupational title.

Requirement

• Strong prioritizing and time management skills
• Must be fluent in English
• Must have experience in Postgres, SQLite, SQL Server, LINUX, LINUX shell scripting, Ubuntu, Ruby, Microsoft Visual Studio.net, Net Beans IDE.
• Knowledge of C++ or objective C software development.
• Understanding of LANs, WANs, working with DOS
• Must be capable of supporting a site in at least one of the following areas – Wifi, Microsoft Reporting Services, Fleet Management systems or High Precision Guidance (Highly desirable)
• Must possess previous experience working remote teams (Highly Desirable)
• Well-developed communication skills, both verbal and written
• Ability to form strong relationships with customers and represent the company professionally
• Ability to set and meet the team and individual goals and deadlines
• Ability to resolve technical and complex issues
• Ability to rapidly grasp technical solutions, concepts and products
• Maintain and support Linux/Unix environments
• Develop or support open-source software
• Setup and support of relational databases
• Experience using Scripting languages (ruby is preferable)
• The desire to expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible