Job Description

Purpose

• Ensure the smooth running of the day-to-day operations of the Salon. Strive to maintain and motivate the entire salon team, and also create a culture of care and service excellence among employees
• Develop and implement Salon operational goals, policies and procedures. Additionally, responsible for leading the efficient and effective Salon operations, including short and long-term strategic planning.

Responsibilities

• Ensure all areas of the Salon are kept clean and well maintained at all times
• Ensure that salon department follows hotels policies and procedures, including health hygiene, emergency and fire prevention
• Ensure that the salon department follows safety and maintain confidentiality for all guests and colleagues at all times
• Able to promote and sell salon programmes to groups, conference guests walk-in etc
• Able to implement and monitor up-selling strategies to maximise salon operational revenue
• Be the single point of contact for dignitaries, VIP and VVIP guests and co-ordinate their Salon experience
• Responsible for checking and overseeing all guest settlements like such
• Responsible to identify and target specific market segments for potential corporate clientele to promote Salon services
• Responsible for the department training plans and conduct hands-on training for the new recruit
• Ensure proper inventories of all operating Salon equipment are conducted in line with audit standards in order to effectively manage operational cost
• Coordinate with the maintenance department to ensure proper repair and preventive maintenance works of all salon equipment
• Monitor and review salon empoyee's performance regularly and provide required guidance
• Hold regular staff meetings to keep staff up to data on ll aspects of the Salon operation
• Perform a regular inventory of Spa par levels for retail and operational stocks
• Raise store requisitions of all retail and operational items as and when required

Required Skills or Experience

• BSc in Business Administration/Diploma/Degree in Cosmetology
• Minimum of 2 to 5 years experience as a Salon Manager
• Willing to deliver the best service to our guest
• Demonstrate a strong leadership, team and communications skill are essential
• Strong working knowledge of spa, membership and recreational software