• Branch: Head Office
• Start date: Immediately
• Expiry date for applications: 22nd April 2021 (Close of business)
• Working hours: Daily 8h00 till 17h00 or as required to fulfill one’s responsibilities.

General Description
The Retail Operations Officer shall be directly responsible for all back-office transaction for the Retail Division supporting the branches on their daily branch Operations.

Business Development

• Assist the Operations Manager on all branch operational issues by ensuring compliance to processes and procedures.
• Responsible for ensuring uptake and usage of the Division’s branded items and stationery.
• Responsible for the execution of the company’s account manual and all related Policies of the Retail Division.
• Perform other ad-hoc business development task assigned by Supervisor.

Non-Cash Operations Management

• Responsible for verifying, confirming, and processing all Inward cheque payments timely as stated in the Cheque clearing process reconciling daily with bank statement.
• Ensure prompt payment of all outward cheques to clients’ account.
• Responsible for all funds transfer (Internal and external)- branch request, I-vest, and cash saver payments.
• Daily reconciliation of all related banking service products
• Ensure strict adherence to all branch operational registers.
• Ensure that cheque books are ordered on time and delivered to Izwe and registered according to laid down procedure.
• Ensure that all cheques are issued to clients in accordance to laid down procedure and Izwe cheque books are managed according to laid down procedures.
• Responsible for ensuring that all Ease Mobile transactions are processed in time and reconciled daily.
• Responsible for fee debit advice (passbook, counter cheques, etc.) while ensuring that branches comply to laid down process on all savings fee deductions.
• Responsible for IVEST back-office duties in the absence of the Admin Officer for Investment.

Savings APP Management

• Ensure that Field Tellers are assigned to client’s daily collection.
• Responsible for managing daily queries on the SUSU APP from Field Tellers.
• Responsible for ensuring that daily reports from collections are received from the “SUSU APP” developer.
• Responsible for Field Teller end of day uploads.
• Responsible for ensuring proper filling of all documents.

Compliance, Security and Controls

• Comply with relevant institutional policies, processes, and procedures.
• Be well informed to implement policies, processes, and procedures of the Institution.
• Ensure full implementation of all recommendations of audit, compliance, and other management reports.

Information Management

• Comply with institutional decisions and general communication to staff (memos, circulars, minutes of meetings, etc.)
• Provide management with relevant information on external and internal developments

Reporting
Prepare and submit daily, weekly, and monthly reports as scheduled to Retail Operations Manager and Head of Retail Division.