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JOB SUMMARY |
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Company | Confidential |
Industry | Telecommunica... |
Category | Telecommunica... |
Location | Accra |
Job Status | Full-time |
Salary | GHS |
Education | Qualified |
Experience | N/A |
Job Expires | Jun 18, 2021 |
Contact | ... |
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Job Description About the job As a key member of the Operations team, you’ll be monitoring day-to-day surveillance of the building and equipment and reporting all building and customer defects to the relevant supervisor, assuring all SLA’s are met. You'll have responsibility for carrying out maintenance and repairs of buildings and equipment and will respond to alarms and escalate if necessary, according to our guidelines. You’ll ensure customers’ needs are met focusing on customer satisfaction, carrying out escorts, managing tickets, and ensuring all health and safety requirements are met.
Responsibility & Reporting
Activities:
Specific Responsibilities:
Result: Surveillance, maintenance and repairs of building and equipment are performed in accordance with quality standards and agreed SLAs, adhering to all rules and regulations regarding Health & Safety 2. Execute Customer Implementation process
Result: Customers are implemented in accordance with the customer implementation plan, quality standards and agreed SLAs, adhering to all rules and regulations regarding Health & Safety. 3. Provide customer service support
Result: Customer interventions and value-added services are performed in accordance with quality standards and agreed SLA’s, adhering to all rules and regulations regarding Health & Safety. 4. Perform day to day client management activities
Result: Day to day client management activities (including terminations) of clients are performed in accordance with internal guidelines policies and procedures and customer requirements. Required Skills or Experience
How To Apply Sorry, job has expired.
Note
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